Sales Operations Manager

Description

• Manage team(s) and oversee day to day operations including, but not limited to, client initiatives, billing, payroll prep, reporting, and client-issue resolution
• Reconcile and audit client specific billing and invoicing to include billed hours and expenses
• Preparing, validating and auditing client specific payroll
• Report generation / analysis of system management reports, to include payroll interface report with payroll system
• Support billing and invoicing process
• System set up for new clients and providers
• Work collaboratively with the client account team to develop account plans and strategies
• Responsible for assisting with client service issues and timely resolution
• Work with managers to assist in the development and maintenance of infrastructure for new and existing accounts
• Provide insight and analysis regarding program performance and identify opportunities for continued improvement
• Become a liaison between client management team, the ops team and finance, assisting in problem resolution, analysis, team building, etc.
• Ensure accurate updates of information as requested by sales team in applicable reporting systems
• Courteously provide problem resolution to internal customers and field associate calls for escalated matters; submit for research when necessary
• Provide excellent customer service by facilitating and / or providing informal and formal training and feedback to internal customers
• Compose verbal and / or written correspondence to internal and external customers
• Perform all other duties as assigned

Performance Measurements :

• Ensure reporting compliance, timeliness and accuracy
• Ensure execution of all client-specific initiatives meet requirements and deadline

Qualifications :

• Bachelor Degree in Business or Finance OR
• 5 years of relevant experience in 3PL, Billing Controls, Finance, or Retail Operations
• Strong Financial Acumen
• Any similar combination of education and experience
• Outstanding organizational skills, attention to detail, project management experience, and prioritization of tasks
• Superior interpersonal skills to work closely with other team members and the client
• Strong verbal communication and presentation skills
• Excellent judgment and issue-resolution skills, and the ability to balance multiple demands and changing priorities
• Advanced / expert working knowledge of Microsoft Office products (Word, Excel, PowerPoint and Outlook)

What You Can Expect From 2020 Companies

We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated.

We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees.

Whether that’s paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.

2020’s Commitment

We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.