Description :
Our client is looking for a PC Support Technician who will work in a factory environment and troubleshoot hardware (laptops, PCs, peripherals) and software (Windows / Office) for end users.
Successful candidates will be expected to follow established documented processes, perform software and hardware break / fix.
This includes disconnecting computing equipment and networking equipment during factory changes as well as helping customers via phone, in person and remotely.
Occasional travel to different local sites. Position requires a heavy amount of walking in Factory and Flight-line areas (steel toed boots will be required and provided).
This position is part of a team supporting our customer 24X7 with multiple shifts, responding to tasks associated to SLA / SLO (Service Level) agreements.
Responsibilities :
o Primary Responsibility - Perform onsite troubleshooting, repairs and upgrades for client hardware and software resolution.
o Provide Installation, Moves, Additions, Changes, and Dispose Activities upon request
o Perform hands-on and in-depth troubleshooting and associated repairs of failed client hardware and software.
o Perform thorough documentation of all service activities.
o Meets all success-measuring benchmarks (customer services, SLO / SLA’s, etc )
Qualifications :
o A+ Certification required (or equivalent hands on experience of 2 years full time, hardware maintenance), Net+ Certification recommended
o Experience troubleshooting and repairing basic networking issues
o Demonstrate good customer service skills
o Ability to work independently and manage time to complete tasks
o Possess a valid driver’s license with reliable personal transportation to travel between supported sites
o Advanced hands-on experience troubleshooting & repairing client hardware.
o Possess strong communication skills; both verbal and written.
o 3+ years of relevant experience or equivalent combination of education and work experience.
o Some shifts may require one weekend day
o Be able to lift 35 lbs.
o Pass security and drug testing
Skills :
Hardware, Troubleshooting, Customer service, software support, Support
Top Skills Details :
Hardware, troubleshooting, customer service, software support, support
Additional Skills & Qualifications :
Valid driver's license with reliable transportation is also required because there are 3 buildings in the Everett location;
all miles away from each other.
Experience Level : Intermediate Leve
Intermediate Leve
About TEKsystems :
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.
We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.
As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.
That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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