User & Web Experience Manager

Job Description : SUMMARY

SUMMARY

Responsiblefor the experience, project management and maintenance of the College’s publicwebsite (, Intranet (SharePoint) and othersupporting microsites and 3rd party sites.

Works with stakeholdersacross the College, helping to spec out web projects and provide creativesolutions to business problems.

Outlines project requirements and provideswireframes / designs, oversees development, Quality assurance and launch, and is responsiblefor taking projects (both small and large) from start to finish.

ESSENTIALFUNCTIONS

• Provides leadership in planning, organizing and directing the design and functionality of the College's public website on the Cascade Server Content Management System (CMS) and SharePoint Intranet (KWeb)
• Manages the execution and status of all website requests within the College, prioritizing projects to meet the needs of the college
• Identifies, leverages and manages external and internal development resources to execute project work
• Serves as a subject matter expert and remains up to date on website best practices including accessibility, SEO, UX, etc
• Collaborates with the Information Technology team on front-end development using HTML, CSS, JavaScript and existing codebase of website
• Performs metrics analysis to inform design / UX optimization efforts
• Troubleshoots website issues and coordinate support for Web Content Management System (CMS)
• Develops and delivers content management system training
• Leads the creation of content management documentation
• Creates, implements and maintains processes for the creation and maintenance of sites and user permissions within the public website CMS and KWeb
• Serves as the liaison between a technically-oriented programming staff and a non-technical college staff
• Monitors and maintains website traffic analysis, Google Analytics. Works closely with Analytics to track results, extract insights and optimize program performance.

Support marketing managers on their use of Google Analytics to track their marketing campaigns

• Works with vendors and internal staff to create relevant tags within Google Tag Manager for tracking of marketing campaigns and initiatives
• Provides expert guidance on website best practices, Accessibility, SEO, conversion optimization, etc
• Works with internal staff to create, test and publish online forms for use in internal communications and on the website
• Performs other duties as assigned

REQUIREDQUALIFICATIONS

EDUCATION AND EXPERIENCE / TRAINING

• Bachelor’s Degree in a related fieldSignificant related experience may substitute for education
• Minimum of five years of demonstrated web management experience
• Demonstrated project and process management experience
• Demonstrated presentation skills
• Demonstrated experience making sound decisions that affect a work unit or team
• Demonstrated experience requiring diverse problem-solving methods in a variety of situations

KNOWLEDGE,SKILL AND ABILITIES

• Demonstrated working knowledge of SharePoint and Cascade Server content management system
• Possess working knowledge of HTML, CSS, XML, and JavaScript concepts, practices and procedures with the ability to use in varied situations as it pertains to the departmental focus
• Demonstrated experience with remote usability testing techniques / technologies
• Demonstrated intermediate project management skills
• Ability to recommend process improvements to increase team efficiency and productivity
• Possess strong organizational and time-management skills
• Possess excellent written, verbal and interpersonal communication skills
• Possess excellent customer service skills and proven ability to develop and sustain productive customer relationships
• Critical thinker with ability to identify and implement efficiencies within daily operations
• Ability to research and analyze issues and develop solutions
• Ability to work accurately with great attention to detail
• Demonstrated proficiency with Microsoft Office
• Ability to confidentially and discreetly handle subject matters requiring privacy and sensitivity
• Ability to develop and maintain relationships with key contacts to enhance work flow and quality
• Possess sensitivity to appropriately respond to the needs of a diverse population

COMPETENCIES

CRITICAL COMPETENCIES

• Service Focus
• Collaboration
• Continuous Improvement

VERY IMPORTANT COMPETENCIES

• Communication
• Adaptability

IMPORTANT COMPETENCIES

• Time Utilization
• Quality of Work

PREFERRREDQUALIFICATIONS

EDUCATION AND EXPERIENCE / TRAINING

Bachelor’s Degree in Marketing, or related field

PHYSICALDEMANDS / WORKING CONDITIONS

The demandsdescribed here are representative of those that must be met by an employee tosuccessfully perform the essential functions of this job.

Reasonable accommodations may be made toenable individuals with disabilities to perform the essential functions.)

• The work is performed in a normal, professional office environment;
• The work area is adequately lighted, heated and ventilated;
• Typically, the employee may sit comfortably to perform the duties of the job and will perform repetitive motions with hands / fingers using a computer mouse and keyboard to type.
• However, there may be some walking; standing; bending; carrying of light items such as papers, files, pamphlets, books, etc.;
• Work may also require walking and standing in conjunction with travel to and attendance at meetings and conferences away from the worksite
30+ days ago