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Home2 Suites Petaluma - Front Desk Agent

Home2 Suites Petaluma - Front Desk Agent

Aimbridge HospitalityPetaluma, CA, US
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Overview

Join to apply for the Home2 Suites Petaluma - Front Desk Agent role at Aimbridge Hospitality

Base pay range : $19.00 / hr - $21.00 / hr

About the role

The Front Desk Agent is a key part of the guest experience, providing customer service and clear communication to create a seamless and welcoming stay. This position manages guest interactions and helps run the front desk efficiently.

Key Responsibilities

  • Customer Service Excellence : Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times.
  • Communication : Effectively convey information, address guest inquiries and issues promptly, with strong verbal and written communication.
  • Problem-Solving : Evaluate and select among alternatives to resolve guest concerns quickly and accurately.
  • Multitasking : Manage multiple tasks efficiently, including reservations, check-ins, and check-outs.
  • Financial Basics : Understand and perform basic arithmetic related to financial information as needed.

Education & Experience

  • High school diploma or equivalent; experience in a hotel or related field preferred.
  • Familiarity with hotel management software and Microsoft Office suite.

    • Benefits

  • Competitive benefits package after an initial waiting period, including medical, dental, and vision coverage.
  • Short-Term and Long-Term Disability Income.
  • Term Life and AD&D Insurance.
  • Paid Time Off and an Employee Assistance Program.
  • 401k Retirement Plan and other benefits.
  • Now offering Daily Pay. Speak with your Recruiter for details.

    • Company & Location

    Spacious suites in Sonoma Wine Country, located near Historic Downtown Petaluma with access to shops, restaurants, wineries, and beaches nearby. We emphasize a supportive, collaborative work environment with team-building activities and opportunities to grow and belong.

    Seniorities and Employment Type

  • Seniority level : Entry level
  • Employment type : Full-time
  • Job function : Management and Manufacturing
  • Industries : Hospitality

    • Note : This posting may include related job listings and location notices not directly tied to the role above.

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    Front Desk Agent • Petaluma, CA, US

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