INFORMATION TECHNOLOGY SPECIALIST I

Job Description and Duties

Under the general supervision of the Information Technology Supervisor II (Help Desk Supervisor), the incumbent is responsible for providing Help Desk support for the Medical Board of California’s (MBC) staff and associated clients.

The incumbent provides technical support to the Board’s licensees, applicants, and consumers using the Department of Consumer Affairs BreEZe system.

In all job functions, employees are responsible for creating an inclusive, safe, and secure work environment that values diverse cultures, perspectives, and experiences, and is free from discrimination.

Employees are expected to provide all members of the public equitable services and treatment, collaborate with underserved communities and tribal governments, and work toward improving outcomes for all Californians.

CalCareers Exams : Once you find the job you want, we need to learn more about you. We will evaluate your education, experience, abilities, and knowledge through an assessment.

The assessment process can take many forms, including an interview or exam, depending on the job. Please let us know how you heard about our position by taking this brief survey :

Special Requirements

• The position(s) require(s) a Background Investigation be cleared prior to being hired.
• Criminal Offender Record Information (CORI) : Title 11, section 703 (d) of the California Code of Regulations requires criminal record checks of all personnel who have access to Criminal Offender Record Information (CORI).

Pursuant to this requirement, applicants for this position will be required to submit fingerprints to the Department of Justice and be cleared before hiring.

In accordance to DCA’s (CORI) procedures, clearance shall be maintained while employed in a CORI-designated position. Additionally, the position routinely works with sensitive and confidential issues and / or materials and is expected to maintain the privacy and confidentiality of documents and topics pertaining to individuals or to sensitive program matters at all times.

Conflict of Interest (COI) : This position is subject to Title 16, section 3830 of the California Code of Regulations, the Department of Consumer Affairs’ Conflict of Interest Regulations.

The incumbent is required to submit a Statement of Economic Interests (Form 700) within 30 days of assuming office, annually by April 1, and within 30 days of leaving office.

California State Civil Service Employee Benefits Summary Benefit Description Additional Information New Employee Benefits Orientation Page

Summary review of benefits available to you as a new State Civil Service employee. State Civil Service Act

Review the benefits and protections provided to State Civil Service employees through the State Civil Service Act.

Salaries and Civil Service Pay Scales

Information regarding salary ranges for State Civil Service employees, as well as the Civil Service Pay Scales, the official salaries for all state jobs.

Represented Employee Bargaining Contracts

Review the specifics of represented state employee collective bargaining contracts.

Retirement

Learn more about the defined benefit plan that is offered to state employees through the California Public Employees' Retirement System (CalPERS) based on years of service, age and final compensation.

CalPERS also offers disability retirement, partial service retirement, and death benefits for eligible employees.

401(k) and 457(b) Plans (Savings Plus)

Offers a voluntary benefit that allows you to contribute to both a 401(k) and a 457(b) plan to enhance your retirement benefit.

This allows you to contribute, through payroll deduction, up to twice the amount available to the private sector and most public sector employees.

You can contribute on both a pre-tax and an after-tax designated Roth basis that offers you the opportunity to take advantage of tax savings now and in the future.

California State Civil Service Employee Benefits Summary - Specific Benefits Specific Benefits Additional Information

Cash In Lieu of Health and / or Dental Benefits (Cash Option)

Allows you to receive cash in lieu of state-sponsored health and / or dental benefits insurance if you have other qualifying medical and / or dental coverage through a spouse, domestic partner, parent or other source.

Common Carrier Travel and Accident Insurance for Excluded Employees Only

Offers employer-paid accidental death and dismemberment insurance to managers, supervisors and other specified employees who travel on state business.

Commute Program

Voluntary benefits that subsidize commuting expenses for eligible employees who commute to and from work using public transportation, vanpools, or bicycles.

Consolidated Benefits (CoBen)

Provides a benefit allowance, rather than specific contribution amounts for health, dental and vision benefits. You may receive additional taxable income each month, depending on the total cost of the benefit plans you choose.

Consolidated Omnibus Budget Reconciliation Act (COBRA)

Continuation of health, dental, and vision insurance coverage as well as medical reimbursement account for employees and eligible dependents who involuntarily lose coverage.

Death Benefits

Benefits available to legal survivors and / or designees of state employees; see "Planning Ahead" handbook.

Planning Ahead Handbook Dental Benefits

Offers you and your dependents preventive, basic and major dental care coverage through one of several dental plans.

Employee Assistance Program

Employer-paid program offers free professional and confidential short-term counseling and referral services to employees and their eligible dependents, as well as valuable information on a variety of topics including financial, legal, and wellness.

866) EAP-4SOC

California State Civil Service Employee Benefits Summary Benefit Description Additional Information

Group Legal Services Insurance

Voluntary, employee-paid plan that provides comprehensive legal coverage designed to meet most common personal legal needs.

Available to eligible employees and their eligible dependents.

Group Long-Term Disability Insurance For Excluded Employees Only

Voluntary, employee-paid plan that replaces a portion of the employee's income in the event the employee is unable to work for six months or longer due to a covered illness or injury.

Health Benefits

Offers you and your dependents a broad range of health insurance plans with the state paying a portion of the premium. CalPERS administers this coverage.

CalPERS Health and Wellness

Promotes a work environment that encourages healthy lifestyle choices, decreases the risk of illness and disease and enhances employee effectiveness and well-being.

Long-Term Care Program

Offers coverage through CalPERS for a chronic illness, frailty of old age, or a serious accident. Available to all California public employees, retirees, and their eligible family members.

Part-time, Seasonal, and Temporary Retirement Program

Offers a retirement savings program for part-time, seasonal and temporary employees who are not covered by CalPERS or Social Security.

Reimbursement Accounts

Allows you to set pre-taxed money aside in a reimbursement account to pay for certain kinds of medical and dependent care expenses.

You can increase your take home pay and decrease your taxable income.

Third-Party Pre-Tax Parking Reimbursement Account Program

Allows you to deduct a specific pre-tax amount for work-related parking fees from your pay. Available to employees who drive a personal vehicle to work or to a location from which the employee commutes to work and pays for parking.

Vision Benefits

Employer-paid benefit that offers you and your dependents an annual eye examination and an allowance for frames and lenses.

An enhanced vision plan is also available which provides higher allowances for certain materials and other benefits.