Job Description
Responsibilities :
- Work with assigned sales executives providing support with quotations, orders and CRM related duties.
- Follow up with customers and prospects on inquires and prepared proposals.
- Customer Service support including data entry, METrak project set up, updating CRM, new vendor / accounts processing.
- Review METrak for accurate billing / RFBs
- Maintain & update METrak & Salesforce (OR OTHER) database.Adding customer companies / contact’s information to database.
Ensure that all information input during RFQ processing is accurate and all relevant fields are completed.Ensure Project 3.
0s and phases are reviewed and updated in accordance with P-Process’ training.Maintain relevant notes that pertain to a project or opportunity.
This includes correspondence / communication between EF personnel and correspondence / communication between Project Coordinator (PC) and the customer.
- Support introductory email to customers (auto-email generation) for new project kick off behalf of Project Coordination team.
- Support PC team to Maintain existing customer accounts to ensure customer satisfaction with prompt and courteous service.
- Interdepartmental support of company sponsored events or miscellaneous administrative tasks.
- Operator phone call coverage.
- Other duties as assigned.
Qualifications
- This is a high profile position that requires interactions with sales and project coordination team.
- This position requires excellent organizational and interpersonal skills.
- The candidate must be able to work well and communicate effectively with all levels of management and staff as a team member and be able to work independently with minimal supervision.
- Must perform well under pressure in a fast paced environment.
- This position requires initiative, judgment and professionalism, and skill in composing a variety of written and electronic materials.
- The candidate should have excellent computer skill and superior proficiency at Microsoft Office applications (Work, Outlook, Excel, and Visio) and Internet Explorer.
Additional Information
What we offer :
- Excellent full time benefits including comprehensive medical coverage, dental, and vision options
- Life and disability insurance
- 401(k) with company match
- Paid vacation and holidays
Eurofins is a M / F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.
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