ServiceNow Business Analyst

Job Description

Please Note :

• Selected candidate must reside within two (2) hours of the client Headquarters in Woodlawn, MD
• Selected candidate must be willing to work on-site at least 2 days a week.

Position Description :

• Work with the project manager and business stakeholders / technical leads to analyze and document business requirements for new ServiceNow processes and align to the project schedule.
• Work with the ServiceNow development team to validate the solutions for defined customer requirements.
• Provide assistance to other Business Analysts on the project team as required.
• Develop procedures, manuals, and other documentation artifacts as needed.
• Develop User Stories based on business requirements provided by the stakeholders / technical leads.
• Document current and future processes and workflows.
• Manage the User Acceptance Testing (UAT) and validation activities.
• Engage customers / stakeholders to effectively and capture business requirements.
• Develop Agile User Stories based on customer requirements (as required).
• Ability to host customer CAM / IRM demos and effectively explain ServiceNow capabilities.
• Ability to analyze alternatives presented by development team members and provide feedback based on customer requirements.
• Work effectively in a highly matrix team organization.

Key Required Skills :

Solid experience with Risk Management and Continuous Monitoring tools and process concepts. Experience articulating customer requirements into User Stories and establishing acceptance criteria.

Experience in managing competing priorities.

Requirements

Basic Qualifications :

• Bachelor's Degree with 7+ years of experience
• Bachelor's Degree in Computer Science, Mathematics, Engineering, or a related field
• 5 years of experience as a ServiceNow CAM or IRM Business Analyst
• 5 years of experience in designing and building business processes
• 3 years of experience with process flow documentation creation
• Understanding of Agile software development practices
• Excellent verbal and written communication skills including presentation skills
• Must be able to obtain and maintain a Public Trust. Contract requirement.

Required Skills :

• Solid Business Analyst experience with IT Infrastructure specifically in the area of Risk Management, Continuous Authorization and Monitoring with a good understanding of vulnerability assessments.
• Knowledge and experience with overall ServiceNow Ecosystem and able to understand customer needs and requirements quickly to put together proposed solutions.
• Strong communication and reporting skills.
• Team player who stands out as an individual contributor and can mentor other team members to manage and achieve project milestones.

Desired Skills :

• Experience with using ServiceNow Integrated Risk Management (IRM) modules and Continuous Authorization and Monitoring (CAM), and other modules.
• ServiceNow Certification.
• Previous Government experience
• In depth understanding of project management approach covering waterfall, agile and hybrid methodologies.

Requirements

Basic Qualifications : Minimum knowledge, skills, abilities needed. Bachelor’s Degree and 7 years of work experience, Master’s Degree and 5 years of work experience, or 11 years of relevant experience in lieu of a degree.

Must possess the F5 Certified Technology Specialist or Solutions Expert Level Certification. Seasoned industry professional with 3 -5 years of hands-on server load balancing experience in medium to large enterprise networks.

4 year of experience with network connectivity for physical and virtualized servers. 4 year of Experience installing and configuring network equipment such as routers, switches, firewalls, etc.

4 year of experience with the communication network using TCP / IP protocol. Demonstrate strong oral and written communication skills, with the ability to communicate technical topics to management and non-technical audiences, as well as interface with the customer on a daily basis.

Must be able to obtain a Position of Trust designation Preferred Qualifications : Candidates with these skills will be given preferential consideration.

Passed VMWare Data Center Virtualization or End User Computing examination Passed Cisco CCNP Certification Prior hands on experience with Cisco networks Knowledge of networking protocols such Domain Name Server (DNS), Simple Network Management Protocol (SNMP) Knowledge of IP routing protocols and implementations