A company is looking for a Senior Manager of Customer Service.Key Responsibilities : Spearhead strategy and execution for the Customer Success team to deliver exceptional support and customer satisfactionCollaborate with cross-functional teams to advocate for customer needs and enhance the product experienceIdentify opportunities to streamline processes, optimize resources, and drive continuous improvements in service deliveryRequired Qualifications : 10+ years experience managing Contact Center Technical support teams for consumer products10+ years experience managing Customer Success teams within a tech company for consumer productsApplied experience with CSAT methodologies and methodsExperience with Salesforce Service Cloud and other related toolsExperience with Excel or Tableau at an intermediate level
Software Customer Service Manager
A company is looking for a Software Customer Service Manager. Key Responsibilities:Collaborate with various teams throughout customer engagementExecute service agreements, manage escalations, and ensure best practicesDeliver consistent service levels, coordinate technical changes, and provide techni...
Senior Product Manager - Financial Services
Within the Verizon Consumer Group, the Product Management and Development within the Financial Services and Fin-Tech team identifies product needs, sources opportunities and designs product solutions from ideation through implementation to deliver best in class financial products & services to o...
Senior Customer Experience Program Manager
A company is looking for a Senior Customer Experience (CX) Program Manager. ...
Customer Service-Self Storage Manager
Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies. Our Property Managers get to work independently at multiple locations; spending time both inside and outside. We assess customer storage...
Order Management and Customer Service Manager
A company is looking for an Order Management and Customer Service Manager (REMOTE). Key Responsibilities:Manage the fulfillment cycle from order receipt to delivery, ensuring timely and accurate processingProvide support to customers, handling inquiries and requests while collaborating with internal...
Customer Service-Self Storage Manager
Our Property Managers get to work independently at multiple locations; spending time both inside and outside. We assess customer storage needs and make suggestions, including selling packing and moving supplies. We help keep our customers current with payments and make reminder and collection calls ...
Senior Manager Data Science - AI Common Services
Manager is responsible for leading a team of data scientists (individual contributors, technical experts, and/or people managers), ensuring that their efforts drive business profitability, increased efficiencies and improved customer experience. Strategy & Business Development - Leverage extensive b...
Senior Global Service Desk Manager
The Global Service Desk Manager ITSM is responsible for the overall management of the global service desk, including the development and implementation of processes, procedures, and tools to ensure the delivery of high-quality IT support to customers. Represent the service desk to other stakeholders...
Customer Service Manager
As the Customer Service Manager at CabinetCorp, you will be responsible for overseeing the customer service team, ensuring that our clients receive the highest level of service and support. Create and enforce customer service policies and procedures that enhance the customer experience and streamlin...
Customer Care Field Service Manager
The Customer Care Field Service Manager builds customer loyalty and increases sales through consistent customer contact and by ensuring that Protein NA service resources are coordinated internally (technical, estimating, project management and sales) to meet project needs and deliver committed custo...