Security Dispatch Operator

Description

Nuvance Health has a network of convenient hospital and outpatient locations Danbury Hospital, New Milford Hospital, Norwalk Hospital and Sharon Hospital in Connecticut, and Northern Dutchess Hospital, Putnam Hospital Center and Vassar Brothers Medical Center in New York plus multiple primary and specialty care physician practices locations, including The Heart Center, a leading provider of cardiology care.

Non-acute care is offered through various affiliates,

Summary :

The Norwalk Hospital Security Dispatch Operator provides a vital function to the daily security operations by way of command, control, and communication.

The Dispatch Operation is the heart of the Security Department and constantly monitors video surveillance, receives all calls for service requests, Emergency Codes and Alerts, and dispatches all relevant information to the Patrol and Sentry Officers stationed throughout the facility.

Responsibilities :

1. Receive emergency and non-emergency calls and record significant information into the Security Daily Log.

2. Address problems and requests by transmitting information or providing solutions.

3. Receive and dispatch orders for products or deliveries

4. Prioritize calls according to urgency and importance.

5. Use radio, phone and / or computer to send Officers, vehicles or other field units to appropriate locations.

6. Monitor the route, activity and status of field units to coordinate and prioritize their schedule according to operational needs.

7. Interacts with and provides information to various law enforcement agencies.

8. Operates specialized equipment (cameras, radios, etc...) through routine performance of duties.

9. Provide field units with information about orders, traffic, obstacles and requirements

10. Supports response efforts for patients considered high risk.

11. Enter data in computer system and maintain logs and records of calls, activities and other information.

12. Fulfills all compliance responsibilities related to the position.

13. Maintains and Models Nuvance Health Values.

14. Demonstrates regular, reliable and predictable attendance.

15. Performs other duties as required.

Other information :

• State of CT Security Officer license preferred.
• Preferred training / certification in related fields such as OC Spray, Baton, Taser, Handcuff, tactical driving, etc.
• Preferred training / certifications with Safety / Security related organizations including OSHA, NFPA, FEMA, IAHSS, IFPO, ASIS, etc.

Location : Norwalk-34 Maple St

Work Type : Full-Time

Standard Hours : 40.00

FTE : 1.000000

Work Schedule : Eve / Night 8

Work Shift : 8-hour shifts including 2nd / 3rd shifts and weekends., with a 30-minute paid meal break.

Org Unit : 452

Department : Security

Exempt : No

Grade : S3

Salary Range :

$16.0000 - $29.5147 Hourly

Working conditions : Essential :

Essential :

• Significant manual skills / motor coord & finger dexterity
• Little or no potential for occupational risk
• Medium to Heavy effort. May exert up to 35 lbs. force
• Generally pleasant working conditions.

EOE, including disability / vets.

We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business.

If you believe you require such assistance to complete this form or to participate in an interview, please contact Human Resources at 203-739-7330 (for reasonable accommodation requests only).

Please provide all information requested to assure that you are considered for current or future opportunities.