GUEST SERVICE AGENT

Guest Service Agent

Job Category : Front Office Requisition Number : GUEST003818 Showing 1 location Job Details

Description

We are looking for an outstanding Guest Service Agent to join our team at Hotel Hermosa ! Our Guest Service Representatives are hands-on, team-oriented professionals with high standards and are driven to exceed our guests expectations on a daily basis.

Core functions of the position, but are not limited to the following :

Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests

Communicate effectively with guests and fellow team members

Greet arriving guests and complete established check-in procedures on a daily basis in order to ensure that guests are fully satisfied

Facilitate guest departures on a daily basis by following established procedures in order to close guest accounts and determine future room availability

Regularly calculate and / or post monies, receipts, guest accounts and other forms of credit using proper cash handling methods and established procedures in order to present the guest with accurate hotel charges upon check-out.

Courteously answer inquiries and accept reservations, both in person and over the phone, by utilizing PHCs reservation guideline.

Accurately and professionally communicate hotel rates and information, utilize suggestive selling techniques, demonstrate advantages and create value for our guests

Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone.

Operate the PBX equipment by accepting incoming calls and assisting out-going calls, setting wake-up calls and communicating to guests to ensure timely and efficient service.

Control cash and credit transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel policy.

Process all guest mail, messages and faxes by receiving, sorting, notifying and distributing to mailboxes and to guests in order to ensure the information is received by guests in a timely manner.

Contribute to and maintain established information and communication sources such as department and front desk log books in order to enhance department communications and operations.

Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel.

Health Benefits, Travel Perks & More

Medical, Dental and Vision Insurance, 401k, Vacation and Sick Leave are offered with this position along with a Team Member Travel Program, encouraging each team member to visit sister properties and enjoy exclusive team member rates for rest and relaxation.

We also encourage quarterly team building and giving back to the communities in which we work through regular volunteering, and select charity promotions throughout the year.

Qualifications

Skills

Behaviors

Motivations

Education

Experience

Preferred

1-3 years : At least 1-3 years experience in a like or similar role within hotel operations demonstrating progressive career path responsibilities

Licenses & Certifications