job summary : Responsibilities :
Responsibilities :
Our Ambulatory Access Center team is based out of our Mass General Brigham headquarters located in Assembly Row (Somerville, MA).
Our 160-person office suite serves as the onboarding / training hub for the Schedulers, Referral Coordinators, Registration Specialists, and Clinical Advice / Triage Nurses that join our team as part of our Ambulatory Care Transformation Initiative.
Employees are expected to be onsite for all hours worked during the first 90 days of employment for onboarding / training.
There are possible options for hybrid work after the successful completion of the training program, based on performance.
This role is M-F 40 hours required.
Qualifications
Education
- High School Diploma required
- Associate’s Degree preferred
- Completion of a certified Medical Terminology course preferred
Experience
- Medical office or health care or other relevant experience required
- Prior customer service work experience, specifically in a contact / call center environment preferred
- Basic computer skills, including proven ability to effectively use of Microsoft Outlook, Excel and general data entry concepts and search functionality required
- Epic experience strongly preferred
Skills : Patient Support, Appointment Scheduling, EMR, EHR / Epic, Call Center Support, Patient Care Coordination, HIPAA, Patient Scheduling Experience : Experienced
responsibilities :
Our Ambulatory Access Center team is based out of our Mass General Brigham headquarters located in Assembly Row (Somerville, MA).
Our 160-person office suite serves as the onboarding / training hub for the Schedulers, Referral Coordinators, Registration Specialists, and Clinical Advice / Triage Nurses that join our team as part of our Ambulatory Care Transformation Initiative.
Employees are expected to be onsite for all hours worked during the first 90 days of employment for onboarding / training.
There are possible options for hybrid work after the successful completion of the training program, based on performance.
This role is M-F 40 hours required.
Qualifications
Education
- High School Diploma required
- Associate’s Degree preferred
- Completion of a certified Medical Terminology course preferred
Experience
- Medical office or health care or other relevant experience required
- Prior customer service work experience, specifically in a contact / call center environment preferred
- Basic computer skills, including proven ability to effectively use of Microsoft Outlook, Excel and general data entry concepts and search functionality required
- Epic experience strongly preferred
qualifications : Experience
Experience
Experienced
Education
High School (required)
skills :
- Patient Support
- Appointment Scheduling
- EHR / Epic
- Call Center Support
- Patient Care Coordination
- HIPAA
- Patient Scheduling
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