Program Services Manager
Job Description
Job Description
SUMMARY :
The Program Services Manager is responsible for overseeing the day-to-day operations in Program Services. In addition, the Program Services Manager supervises assigned case management staff.
This person coordinates and conducts educational activities and in-service training for staff; assists with the coordination of volunteers and partners;
implements Chapman Partnership’s Performance Improvement Plans; assumes Risk Management duties; and participates in networking activities in the community.
The role requires a strong understanding of trauma-informed practices and Housing First principles.
DUTIES AND RESPONSIBILITIES :
- Responsible for day-to-day operations of Program Services, consistently completing assigned tasks professionally, accurately, and on time.
- Assist in maintaining Program Services budget within established parameters, monitoring overtime, petty cash and preparing / reviewing reports per policy
- Coordinate the activities for Program Services staff; direct the activities of the case management staff and others; coordinate and conduct orientation of staff, students and ancillary staff;
complete staff performance evaluations properly per policy and timeframe; coordinate and monitor Program Services activities with Operations
Consistently plan time to achieve maximum productivity and efficiency; adjust personal schedule in conjunction with the department scheduling and agency need;
monitor special events volunteer activities per designated policy and timeframe
Develop and conduct educational activities and training programs for program staff; develop calendar of activities; coordinate and participate in the training of staff;
conduct customer satisfaction surveys, analyze data and prepare monthly reports; prepare and analyze productivity and performance reports
- Implement and oversee trauma-informed practices within the program services, ensuring staff are trained and adhere to these practices.
- Integrate Housing First principles into service delivery; ensuring clients receive support that promotes stable and permanent housing.
- Perform other assignments or tasks as deemed necessary.
SUPERVISORY RESPONSIBILITIES :
- Directly supervises approximately 6-8 employees between the 2 centers.
- Carries out supervisory responsibilities in accordance with the organization's policies, procedures and applicable laws.
- Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance;
rewarding and disciplining employees; addressing complaints and resolving problems.
QUALIFICATIONS :
- Bachelor’s degree in social services, human services or related field; or equivalent experience. CAP certification preferred.
- Minimum of three (3) years practical experience working in social services, human services and / or with the homeless population supplemented by the required education;
four (4) years’ experience may substitute for the education requirement.
Knowledge of trauma-informed practices and Housing First principles is essential.
KNOWLEDGE, SKILLS, AND ABILITIES :
- Knowledge of social services, counseling and behavior sciences.
- Overall understanding of the issues affecting our residents.
- Experience working with vulnerable populations.
- Ability to be professional, flexible, respectful, and calm.
- Ability to work well with others.
- Ability to lead by example.
- Ability to provide effective support and guidance to further develop professionals within the Program Services department.
- Exceptional verbal and written communication skills.
- Computer Literate.
- Solid social service management skills.
- Bilingual in English and Spanish and / or English and Creole preferred.