GUEST SERVICES AGENT (TEMPORARY)

Flik Hospitality Group

• We are hiring immediately for temporary GUEST SERVICES AGENT positions.
• Location : Northwestern University - 2169 Campus Drive, Evanston, IL 60201 Note : online applications accepted only.
• Schedule : Temporary schedule. 3 : 00pm - 11 : 30pm, days may vary; some weekends and holidays are required. More details upon interview.
• Requirement : Previous customer service is preferred.
• Internal Employee Referral Bonus Available
• Pay Range : $21.18 to $21.68

Positions at this location require proof of COVID-19 vaccination, boosters, and / or regular COVID testing. Where permitted by law, applicants who are offered a position for this location may be asked about their vaccination status, which must meet minimum business requirements.

All religious, medical, or other legally recognized exemptions regarding vaccination status will be considered.

Free meals, uniforms and laundering service available at select locations.

We Make Applying Easy! Want to apply to this job via text messaging? Text JOB to 75000 and search requisition ID number 1303260.

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Diversity of thought and inclusion for all is what drives our success - we invite you to start your journey with us today!

What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day.

We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality.

Once we find the right talent, we encourage, value and recognize their contributions.

We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends.

We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference.

Where a job isn’t merely a job but the start of a career where you can flourish.

Job Summary

Summary : Checks guests in and / or out of the hotel. Resolves guest challenges throughout their stay. Promotes hotel services, amenities and upsells products to the guests.

Essential Duties and Responsibilities :

• Completes the registration / check-in process by inputting and retrieving information from a computer system confirming pertinent information.
• Ensures rooms and services are correctly accounted for within guest statement. Properly accounts for services provided by the hotel.
• Assists guests with check out payments or charges. Accepts and records vouchers, credit, traveler's checks, and other forms of payment.
• Balances and drops receipts according to accounting specifications.
• Provides guests with information about the facility, services, and amenities.
• Receives special requests from guests, and responds appropriately or forwards requests to appropriate team members for decisions and actions.
• Promptly answers the telephone and email inquiries. Retrieves and forwards messages to / from guests. Retrieves mail, packages and facsimiles or other special items for customers as requested.
• Fields and resolves guest complaints or escalate for resolution to appropriate department.
• Assists guests in emergency situations.
• Maintains adequate supplies and functional equipment at the Front Desk.
• Performs any special assignment deemed by the GM, Guest Services manager, or Manager on Duty.
• Perform other duties as assigned.

Associates at FLIK are offered many fantastic benefits.

Both full-time and part-time positions offer the following benefits to associates : Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program

Full-time positions also offer the following benefits to associates : Medical, Dental, Vision, Life Insurance / AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs)

About Compass Group : Achieving leadership in the foodservice industry