Telecommunications Engineer (CB-32292)

Description

CLOSING DATE : June 27, 2024

POSITION : Telecommunications Enginee r

SALARY : $36.47 p / h

REPORTS TO : Telecommunications Services Manager

LOCATION : Information Technology Division, Nespelem, WA

Basic Functions : Under general direction, is responsible for planning and designing the telecommunications infrastructure and enterprise network solutions.

Responsible for troubleshooting, installing, implementing and administering telecommunications systems and providing Tier III support.

Responsible for analyzing capacity issues and developing capacity planning models. Responsible for ensuring planned testing activities are executed and for developing telecommunications security guidelines.

Exercises direct supervision over assigned staff.

Qualifications

MINIMUM QUALIFICATIONS :

Education and Training :

• Requires a High School Diploma, GED with 96 months experience OR
• Associate's Degree from an accredited college or university in Telecommunications, Computer Science, or Information Technology with 48 months experience OR,
• Bachelor's Degree from an accredited college or university in Telecommunications, Computer Science, or Information Technology with 12 months experience and,
• Experience in Telecommunication, Networks, Computer Science, or IT related fields, managing network projects and experience in working with teams, developing work plans.
• Applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility.

Due to CJIS requirements related to system access, the following will result in being disqualified for this position : Felony Convictions, Felony Deferred Adjudication, Class A & B Misdemeanor Deferred Adjudication, Class B Misdemeanor Convictions, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and Family Violence Conviction.

• A+ Certification
• Project+ Certification
• Network+ Certification
• Security+ Certification
• Shortel Certification
• Required to have and maintain Valid Driver License throughout employment

Knowledge, Skills, and Abilities :

• Requires knowledge of quality principles and tools, especially root cause analysis and problem solving.
• Requires skill in effectively planning, organizing, controlling and supervising the work of subordinates.
• Requires skill in establishing and communicating clear expectations regarding work performance for both the individual and / or team.
• Requires skill in a variety of communication methods to present complex issues to diverse audiences.
• Requires skill in creating an environment for improving customer satisfaction and promotes an atmosphere that establishes customer satisfaction as a key value in the organization.
• Requires skill in utilizing a personal computer and utilizing associated software programs.
• Requires knowledge of system environments.
• Requires novice knowledge of various switches and routers for use in private and carrier-based optical WAN and MAN networks across multiple data centers utilizing MPLS and advanced routing protocols including BGP, OSPF, and EIGRP.
• Requires expert knowledge of commercial enterprise-level tools and products to provide core network services including : firewalls, IPS / IDS, DNS, DHCP, web security, email security, VPN, and NAC.
• Requires expert knowledge of VOIP telephony products.
• Requires ability to implement and support telephony products including Nortel and ShoreTel Communication Manager and PBX equipment and Key Systems.
• Requires ability to implement and support PSTN
• Requires ability to Configure, implement, and troubleshoot a variety of telecommunications hardware and software
• Requires responsibility for programming to support telephony routers and gateways, auto attendants, ACD, DID, IVR, and other telecommunications services.
• Requires ability to support and administer enterprise voice mail systems
• Requires ability to implement and support video teleconferencing solutions including video terminals, gatekeepers and gateways.
• Requires expert knowledge of enterprise system monitoring and management tools such as SolarWinds Orion Suite, etc.
• Requires advanced knowledge of Coaxial, fiber, and copper structured cabling for core, aggregation, distribution, and access layer networks.
• Requires advanced knowledge of network configuration management.
• Requires knowledge of basic to moderately complex hardware and software products.
• Requires knowledge of Internet Protocols & Networking understanding
• Requires knowledge of computer systems scheduling and report distribution.
• Requires skill in problem solving / troubleshooting.
• Requires knowledge of basic hardware and software products.
• Requires expert knowledge of Microsoft back office, messaging, and core infrastructure
• Requires expert knowledge of Active-Synch messaging
• Requires expert knowledge of message and file archiving
• Requires expert knowledge of server operating systems
• Requires expert knowledge of patch management techniques
• Requires expert knowledge of X86 Windows and X86 Mac OS / X
• Requires expert knowledge of server virtualization technologies including VMWare ESX
• Requires expert knowledge of Active Directory, Open Directory, and / or LDAP
• Requires expert knowledge of Fiber Channel SAN and NAS storage fundamentals
• Requires expert knowledge of TCP / IP Networking
• Requires expert knowledge of least-privileged security model
• Requires expert knowledge of scripting techniques
• Requires expert knowledge of ITIL Release Management and Change Management
• Requires expert knowledge of requirements analysis and project management techniques
• Requires skills in technical documentation creation including but not limited to SLA's, SOP's, and project plans.
• Requires skills in the use of computers, MS office 2003 / 2007 / 2010, and associated software within the MS-Windows 7 and XP environment.
• Requires knowledge of current organizational hardware and software capabilities.
• Requires ability to learn and apply all Tribal and Division processes, policies and procedures.
• Requires ability to use mobile and / or PC technology, computer operating systems, network printer configuration and mobile device configuration in Windows and Mac.
• Requires ability to establish and maintain effective working relationships with Tribal staff and the general public.
• Requires ability to communicate clearly and effectively, both verbally and in writing, type 40 wpm and pass a standardized grammar test
• Requires basic math skills
• Requires ability to learn and adapt to the ongoing changes of the organization.
• Requires ability to clearly communicate goals and priorities of the organization as they relates to technical issues.
• Requires ability to demonstrate a solid understanding of the current knowledge exchange and technology interface issues (including e-business aspects) between own and closely related units of the organization.
• Requires ability to demonstrate a solid understanding of project management tools; plan development, metrics, cost and effort estimation, schedule development, risk analysis, monitoring of production and compliance, project progress tracking.
• Requires ability to demonstrate a solid understanding of business and technical problem solving skills.
• Requires ability to create technical requirements documentation.
• Requires ability to successfully launch and deliver a single IT project.
• Requires ability to coordinate and facilitate team meetings, project work groups, management, risk and conflict. Prioritize, schedule, and monitor assigned technical projects, developing and maintaining comprehensive project plans / schedules, while using the same methodology to provide organization with accurate and complete status information.

Develops and implements short and long term plans, providing data for long-term capacity planning.

• Requires ability to manage by establishing operational plans, including goals and objectives with measurable results, within specified timeframes.
• Requires ability to demonstrate leadership in a dynamic environment.
• Requires ability to establish and meet deadlines.
• Requires ability to perform root cause analysis on various types of system and equipment issues.
• Requires ability to utilize computers, laptops, iPads, iPhones, Network Analyzers, Conversion cables.
• Requires ability to be a positive influence on team building.
• Requires ability to succeed as a team player in a fast-paced environment.
30+ days ago