Key Accounts Manager

What we offer

• Excellent health benefits plan, which includes medical, vision and dental options
• 401(k) with company match
• Company profit sharing plan
• Generous paid time-off and paid holidays
• Paid parental leave
• Company-paid mental health benefit through Headspace
• 2 free on-site fitness rooms
• Employee Assistance Program
• Employee Resource Groups
• Personal and professional development program

Job Summary

The Key Accounts Manager is responsible for national marketing efforts via prospecting, negotiating and closing agreements / contracts, program implementation, reporting and strategic account management.

The Key Accounts Manager will work with insurance claims executives and franchise owners to build, grow and maintain long-term, profitable relationships within the property and casualty insurance industry.

You will

• Grow total gross revenues by monitoring progress, achieving objectives, and improving execution of national sales programs.
• Measure and report successes and challenges.
• Negotiate and execute quality contracts and / or bulletins that provide adequate ROI over life of agreement.
• Ensure quality processes are completed effectively and timely.
• Communicate the required technology needs of our clients (i.e. reporting requirements and security protocol).
• Grow Customer Care Center job referrals.
• Additional regional marketing responsibilities.
• Communicate opportunities to franchise community to leverage on a local level.
• Assist in building local and regional relationships for National Accounts Managers.
• Vendor management.
• Validate performance of franchise community in accordance of client expectations.
• Serve as liaison to SERVPRO stakeholders to ensure actions plans are in place to meet performance.
• Ensure timely and sustainable corrective actions are in place for clients.
• Serve as a liaison for relationship development at all company levels with focus on providing solutions to our franchise community.
• Annual national convention support.
• Additional national accounts responsibilities as assigned.

You have

• 5+ years seasoned relationship-based sales / marketing experience.
• Bachelor’s Degree in Marketing or a related field.
• Experience in sales planning, budgeting, and development of sales bonus plans.
• Experience in the development and use of automated information report tools.
• Claims management and / or property insurance experience is a plus.
• Excellent verbal, written and presentation skills.
• Strong customer service skills.
• Proficient Microsoft Office skills.
• Valid Driver’s License.
• Ability to travel 50%+.

About SERVPRO

For more than 50 years, SERVPRO® has been a trusted leader in fire and water cleanup and restoration services, mold mitigation, construction, biohazard and pathogen remediation throughout the United States and Canada.

Our 2,200+ individually owned and operated franchises are supported by our dedicated headquarters team. We strive to cultivate a professional community that respects and celebrates the things that make us unique, the things we share, and the collaborative spirit we bring to the work we pursue together.

SERVPRO is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, gender, sexual orientation, national origin, veteran or disability status.

Administrative Info