PRIMARY JOB FUNCTIONS
Responsible for answering and triaging calls that are received by the Children’s Mobile Crisis Response Team Unit
Responsible for gathering information and determining eligibility of services based on caller information
Responsible for the completion of the MCT screening form, staffing the case with the MCT Coordinator, and notification of the assigned case to the MCT staff
Responsible for management and maintenance of the staff calendar for assignments and duties
Collaboration with Jefferson County DHR regarding screening form information and eligibility
Responsible for initial information entry in to the EMR system upon completion of call
Responsible for internal communication and collaboration with the MCT staff, to include Coordinator, Teams, Therapist, and Care Coordinator
Support daily duties of MCT Coordinator, Teams, Therapist, and Care Coordinator
Assist MCT Coordinator with data collection
Assist with follow-up contact with families during shift as necessary
Flexibility to serve as a Team Member if needed
Other duties as assigned
MINIMUM QUALIFICATIONS
Bachelor’s Degree in psychology, social work, counseling or other related human services field with an emphasis on crisis intervention for children and adolescents is required.
Two years experience working with the children / adolescents with seriously emotionally / behaviorally disturbance mild mental retardation intellectually and their families in a community setting with an emphasis on crisis intervention is preferred.
Valid Alabama driver’s license and a suitable automobile to permit the required travel. Must show car insurance equal to or in excess of the State of Alabama standards for automobile insurance coverage.
KNOWLEDGE, SKILLS & ABILITIES
Knowledge of professional phone etiquette, mannerisms, and responses
Ability to multi-task in handling crisis situations
Highly organized in tasks and abilities
Knowledge of crisis intervention techniques and de-escalation skills
Knowledge of and willingness to work as a member of team
Knowledge of the special needs and behavioral characteristics of severely emotionally / behaviorally disturbed children and their families
Knowledge of child welfare services
Knowledge of and adherence to professional and ethical principles
Demonstrable communication skills - both expressive and written
Ability to utilize multiple electronic and computer-based programs, including an electronic medical record system
Knowledge of psychotropic medications to include their use and their side effects
Knowledge of community and available resources
Skilled in interpersonal relationships and dynamics
Understanding of field safety
Ability to work flexible hours due to the special needs of the children and their families
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