The Omni / Ops Team Lead is responsible for managing the store fulfillment process and leading the store omni / operations team.
They are accountable for achieving program targets through the development of their team and establishing strong partnerships throughout the store.
The Omni / Ops Team Lead position is NON-exempt (it is an hourly position.)
- Pick orders by locating merchandise within the store in a timely manner
- Pack items in accordance with published standards and deadlines
- Ship customer orders in a timely manner by prioritizing orders based on requested delivery option
- Responsible for operational duties including, but not limited to, monitoring and requesting supplies, maintaining accurate records, and maintaining / cleaning the store fulfillment area
- Ability to work at a fast pace, collaborate, and perform duties as requested by management
- Passionate about providing Relentless Customer Care
Minimum Education & Experience :
- 4 year college degree or equivalent experience
- High School Diploma or GED equivalent
- Reads and speaks fluent English
- Ability to read and adhere to all policy and procedure manuals
- Strong retail background with time spent in sales, operations or management within stores
- Ability to work quickly and accurately in a deadline-driven environment
- Capable of multi-tasking and organizing large volumes of work
- Self-directed and able to work with minimal supervision
- Comfortable with technology, including smartphones, tablet computers and Windows-based operating systems
- Ability to read and adhere to all policy and procedure manuals
Knowledge / Skills Requirements :
- Excellent communication skills, both verbal and written
- Ability to mitigate problems quickly and possess strong problem solving skills
- Attention to detail with ability to manage program metrics and deliver on goals
- Passionate about providing Relentless Customer Care
- Capable of multi-tasking and organizing large volumes of work
- Comfortable with technology, including smartphones, tablet computers and Windows-based operating systems
- Ability to work a flexible schedule including nights and weekends
- Previous retail selling floor experience and / or familiarity with store fulfillment procedures a plus
Physical Requirements :
- Capable of lifting up to 50 lbs. at floor level or team lift when appropriate or needed
- Ability to push / pull receiving equipment weighing up to 500 lbs.
- Capable of operating a computer and other electronic equipment
- Ability to stand for long periods of time
- Able to repeatedly use hand equipment to process merchandise (sensor remover, tape gun, etc.)
- Capable of twisting, bending, and stooping
- Ability to work at a safe and steady pace by using all safety equipment as directed
- Ability to work a flexible schedule including nights and weekends
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