Position Summary...
What you'll do...
This is a provisional assignment lasting up to 90 days that could be extended depending on your performance and the requirements of the business.
We are currently looking for candidates located in the states listed : AL, AR, AZ, FL, GA, ID, KS, KY, LA, ME, MD, MI, MO, MS, NE, NM, NC, OH, OK, SC, TN, TX, UT, VT, VA, WY
If you are not currently located in one of the identified states, your application will not be considered for this position.
Please review other positions on the Career Portal that interest you.
At Walmart we are always Happy to Help
The Walmart Contact Center specializes in providing best-in-class service to customers, stores, and associates via phone, chat, email.
We are a metrics driven center dedicated to driving results where our associates thrive in this high-volume environment that handles over 10 million contacts per year.
At Walmart, we focus on the growth and development of our associates! We are a highly engaged team that prides itself on exceeding customer expectations, building relationships, career progression and providing individual and team recognition.
We are looking forcareer minded, customer centric individuals who are experienced in providing best-in-class customer service.
Essential Job Functions
As a Customer CareResolution Coordinator, you will take a high volume of incoming calls, chats, and emails from customers, stores, and associates while navigating multiple systems to aid in answering questions and resolving issues.
Customer CareCoordinators must have the ability to communicate professionally in a conversational manner while utilizing all available resources to ensure customer satisfaction.
To exceed our customers’ needs, our associates must be punctual, reliable, problem solve, act with integrity and be dedicated to making a difference.
Must type a minimum of 25WPM
Proficient with Microsoft Office programs (Outlook, Word)
High school diploma or GED
Successful completion of mandatory training
Customer service experience
Preferred - 6 months experience in a contact center or retail environment
Preferred 6 months experience with computer processing / data entry software
Work from Home in Approved States
We provide 24 / 7 customer care with a variety of shift opportunities
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.
Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance.
Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and / or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment.
It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see .
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.
Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates.
Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see .
The hourly wage range for this position is $16.00-$28.00*
The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.
Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances.
Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.
Minimum Qualifications...
6 months experience addressing and responding to customer requests in a contact center or retail industry environment.
6 months experience with basic computer processing / data entry software.
Preferred Qualifications...
In retail, contact center operations, or a related area
Primary Location...
608 Sw 8Th St, Bentonville, AR 72712-6207, United States of America
TEMPORARY Senior Resolution Coordinator
As a Customer CareResolution Coordinator, you will take a high volume of incoming calls, chats, and emails from customers, stores, and associates while navigating multiple systems to aid in answering questions and resolving issues. Customer CareCoordinators must have the ability to communicate profe...
Senior Project Manager
Interface with the client, company and project team leadership, measuring and communicating project metrics and recommending program changes as needed . Help ensure project timeliness and quality by identifying and mitigating risk through status reporting and project updates . Strong knowledge in pr...
Administrative Assistant
The ideal candidate will exhibit high standards, excellent communication skills, and have an ability to take initiative, and prioritize daily tasks.A strong ability to take charge and meet tight deadlines will ensure your success in this multi-faceted role.Handle and coordinate active calendars .Sch...
Supplier Resolution Specialist
Ticket management and resolution. ...
Receptionist
Receives callers at the dealership, determines the nature of their business and directs callers to their destination.Answers basic inquiries, routes incoming calls, takes messages and provides basic information to all callers.Cashiering duties when required.Open repair orders when required.Greets cu...
Customer Service Representative
The main responsibility of our Customer Service Representative is to provide an exceptional customer service experience in a timely manner and provide resolution to our clients inquiries and concerns as well as work alongside them to create a personalized experience. Our goal is to ensure excellent ...
Receptionist - State Farm Agent Team Member
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.Establish customer r...
(usa) Manager, Project Management, Event Operations
Manager, Project Management, Event Operations. The Walmart Recruiting Events Manager will create events that excite. Reporting to the Senior Manager II of. ...
Administrative Assistant
As an Administrative Assistant you will perform a variety of administrative and clerical tasks. We are seeking an Administrative Assistant to provide support to our leadership team. Prior administrative experience is recommended but not required. Perform a variety of administrative duties. ...
Administrative Assistant - French Speaking
Administrative Assistant - French Speaking. To provide administrative support including preparing correspondence and reports, filing, and other general office support activities. One (1) year of experience in general office administrative duties or equivalent combination of education and experience ...