Spay/Neuter Clinic Manager

Job Description

Job Description

JOB / POSITION TITLE : Ginny Tiu Community Spay / Neuter Clinic Manager

STATUS : Exempt

PRIMARY PURPOSE : The clinic Manager oversees the day-to-day operations for the entire clinic and is responsible for the overall financial goals of the clinic and ensuring that the clinic is meeting its goals and mission.

The Clinic Manager delegates duties as needed to achieve clinic goals and oversees support staff to ensure individual duties are being completed, but ultimately is expected to step in and work alongside staff as needed to meet goals.

This position is a supervisory position, and the successful candidate will be expected to provide leadership, direction and discipline when necessary.

The Clinic Manager will serve as a point person for the dissemination of information to clinic staff

Reports To : Chief Veterinarian

Supervises : Clinic Coordinator, Veterinary Assistant 1, Veterinary Assistant 2, Volunteers

ESSENTIAL DUTIES / FUNCTIONS :

Departmental Staff Management and Development. Recruit, hire, develop, coach and counsel veterinary services team members and volunteers.

Develop staff schedule and assignments and monitor work to ensure completion of medical services and care provided to animals.

Ensure proper training and team building of staff, creating training where needed. Responsible for managing the day-to-day operations of the Spay / Neuter Clinic.

Provides regular performance reviews and regularly scheduled one on one meetings with staff for coaching, development, discipline and / or mentorship in accordance with Hawaiian Humane best practices.

Supports and promotes the development of skills related to the advancement of our goals and mission. Conducts and participates in meetings with staff to review procedures, discuss workplace issues and share ideas.

Feed, water, and monitor condition of all animals as needed. Assist in surgery or emergency situations as needed.

Organizational Improvement and Professional Development. Continue to educate oneself concerning animal care, animal welfare, and staff supervision.

Improves or updates current procedures as needed according to Hawaiian Humane policy.

Operations Management. Develop departmental objectives and plans while assisting in the development of Hawaiian Humane initiatives and programs.

Follows the Hawaiian Humane philosophy and guiding principles. Reviews all invoices prior to approving including credit cards, ER bills and vendors.

Ordering medications, controlled drug substances and operating / maintaining logs as is related to these products. Reviews medical and office inventory spreadsheets to ensure proper budget management.

Work closely and collaborate with the Chief Veterinarian to effectively manage the Spay / Neuter Clinic team, departmental resources and workflow.

Work with staff and outside vendors as necessary to ensure that all equipment is up to date and in working order. Fills in for positions in the clinic if needed.

Customer Care. Ensures that the public receives world-class customer service that is courteous, respectful and that professional services from all staff are in accordance with Hawaiian Humane philosophies and guiding principles.

Handles public complaints or concerns effectively and professionally. Actively promotes spay and neuter, and educates individuals on responsible pet care whenever possible.

Represents the Hawaiian Humane Society in a professional, courteous manner at all times.

Performance & Oversight. Monitor and evaluate program effectiveness, including statistical analysis, report creation and presentation, and implement improvements where needed.

Reports statistical trends as needed. Help track and report on Spay / Neuter numbers, trends and data. Reviews all invoices prior to approving including credit cards, ER bills and vendors.

Ability to able to objectively evaluate clinic logistics and implement working solutions to inefficiencies in real time.

Develop SOPs and ensure they are updated and practiced by staff and volunteers. Handles daily cash reports / reconciliation.

Works collaboratively to ensure that the clinic schedule is adequately filled.

Policy & Compliance. Ensures policies in medical and administrative manuals are followed and updated as needed. Ensures proper procedures are being followed for animal handling, disease control and patient care.

Ensures staff are properly trained and using their time efficiently and effectively. Ensures the clinic has proper working equipment and supplies and that the clinic is in compliance with all regulations and codes.

Ensuring worksite safety per OSHA / HIOSH guidelines; responsible for training and management of a safe working environment.

Oversight of Medical Care, Treatment and Drugs. Performs paraprofessional medical care and treatment to animals in need including emergency first aid.

Supervises the use, control, and recording of drugs and supplies used in department according to federal and Society procedure.

Community Partnerships. Coordinate with the Community Spay / Neuter Center to facilitate spay / neuter appointments for colony caregivers.

Establish and maintain a working relationship with community groups and other animal welfare organizations to promote our program and services.

OTHER DUTIES / FUNCTIONS :

Operations Support. Feed, water, and monitor condition of all animals as needed. Clean and disinfect animal enclosures and supplies.

Regularly participates in department meetings to share ideas and suggestions.

Other Duties as Assigned. Ensures a positive public image and to enhance the operation of the organization and improve the quality of life for animals.

May include organization-wide support as needed such as but not limited to participation in events, serving as spokesperson, fundraising, covering other operational departments, and Hawaiian Humane's role as a first responder to disasters.

JOB CONDITIONS :

• Working Conditions : Outdoors in all types of weather; indoors under regular kennel and office conditions.
• Equipment Use : Leash / rope, water hose with spray gun, commercial cleaning fluid, computer, phone system, veterinary drugs, instruments and equipment, copier, and calculator.
• Work Hours : Based on operational requirements. Must be available full-time with flexibility for weekends and holidays.

MENTAL, PHYSICAL AND COMMUNICATION DEMANDS :

• Must have passion and concern for both animals and people.
• Must agree with and be committed to Hawaiian Humane goals, objectives, and programs.
• Requires lifting and carrying up to 50 lbs. with or without reasonable accommodation.
• Requires comfort in handling, transporting, restraining or administering veterinary treatment to a live animal.
• Requires excellent customer service and people care skills.
• Familiarity with common diseases and medical conditions affecting all types of animals preferred.

QUALIFICATION REQUIREMENTS :

Skills / Knowledge : General handling and familiarity with various animal species, behaviors, physical needs, common diseases, and medical conditions.

General knowledge of routine veterinary needs of variety of animal species and ability to perform routine and emergency treatment.

General knowledge of veterinary surgical operations, monitoring, preparation, and equipment including drugs and instruments.

Education / Training : High school diploma or equivalent required. Bachelor's degree in related field preferred (Animal Science, Biology).

Certified Veterinary Technician license preferred.

Experience : Two years of working as a veterinary assistant or technician in a clinical or animal shelter environment preferred.

The above information on this job description has been designed to indicate the general nature and level of work performed by an employee in this classification.

It is not to be interpreted as a comprehensive inventory, or all duties, responsibilities, and qualifications of employees assigned to this job.

Management has the right to add to, revise, or delete information in this description. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of this position.