Akerman LLP, a top 100 U.S. law firm serving clients across the Americas, is seeking a User Support Technician for its National Information Technology Department.
This position will provide front-line remote support and guidance to end-users on the firm's computer and telephone systems.
Responsibilities include :
- Troubleshoot and resolve technical issues for firm users in all offices via remote support
- Monitor support queues, identify trends in malfunctions and errors
- Assist with testing and rolling out new software, including Microsoft Office 365
Qualifications include :
- Bachelor's degree in Computer Science or equivalent experience
- Strong verbal communication, active listening, and interpersonal skills
- Excellent computer and software troubleshooting abilities
This position works in a fast-paced, team environment and requires exceptional customer service and the capacity to work independently while managing time and tasks productively.
The hours for this role are 12 : 00 p.m. to 9 : 00 p.m., with flexibility for after-hours support in the evenings, weekends, and holidays as needed.
Qualified candidates MUST possess strong IT skills with a focus on Microsoft Office 365, Windows 10, and LAN technology.
Proficiency with printers, smartphones, tablets, and general software application support is also required. Prior experience in a large law firm setting is a plus.
Akerman LLP offers an excellent compensation and benefits package. Please submit your resume and salary requirements for consideration. EOE
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