Site Reliability Engineering Manager

Job Description

Job Description

Our Mission

iSeatz provides digital commerce and loyalty tech solutions that enable travel and lifestyle bookings to global customers including American Express, Expedia, and IHG Hotels.

Our proprietary platform processes more than $9B a year in transactions.

We have a history of long-term trusted relationships and innovation that drives tangible value to our customers through a customizable, scalable, and secure platform, a global third-party marketplace, and loyalty integration.

We aspire to put our customers at the heart of every decision and exceed their expectations with best-in-class solutions and business-value innovations.

What you’ll do

The Site Reliability Engineering (SRE) Manager reports to the Manager of Platform Services and leads full-time and contractor team members.

In this role, you will ensure the reliability of our sites and infrastructure to meet our SLAs around latency, incidents, and uptime.

Your impact

Lead, manage and mentor a team of Site Reliability Engineers to ensure the reliability, scalability, and performance of our services.

Develop and implement SRE best practices, processes, and tools to improve system reliability and efficiency.

Utilize SumoLogic for monitoring, logging, and troubleshooting to ensure the health and performance of our systems.

Collaborate with cross-functional teams, including development, operations, and security, to design and implement reliable and scalable infrastructure solutions.

Drive incident response, root cause analysis, and post-mortem processes to identify and address system issues.

Continuously improve system observability, automation, and incident management processes.

Stay up-to-date with industry trends and emerging technologies to drive continuous improvement.

What you bring to the table

Bachelor's degree in Computer Science, Engineering, or a related field or equivalent experience.

Proven experience as an SRE Manager or in a similar leadership role.

Extensive experience with SumoLogic for monitoring, logging, and analytics.

Strong understanding of SRE principles, practices, and tools.

Experience with cloud platforms (AWS, GCP, Azure), container orchestration (Kubernetes and ECS) and serverless technologies (lambda, SNS, SQS, etc.).

Proficiency in programming and scripting languages (TypeScript, Python, Rust, Bash, TypeScript, etc.).

Excellent problem-solving skills and a proactive approach to identifying and addressing issues.

Strong leadership and communication skills, with the ability to collaborate effectively across teams.

Experience with incident management and on-call rotations.

Bonus points

Certification in cloud platforms or related technologies.

Experience with CI / CD pipelines and infrastructure as code (CloudFormation, CDK, Terraform, etc.).

Familiarity with security best practices and compliance requirements.

Location

This role is remote-first and can be located anywhere inside the continental United States. iSeatz is a New Orleans-based company with Central Time Zone business hours, but feel free to work from your home office, from the beach, or from the cottage you rented for the summer!

What we bring to the table

iSeatz is among the most prominent tech employers in New Orleans. With employee engagement and community impact at the forefront of our culture, we have been named a 2020 Top Workplace by nola.

com and honored as a CityBusiness Best Places to Work since 2008, including a 1st place award in 2020, at the height of a global pandemic.

iSeatz is committed to ensuring all employees are given every opportunity to succeed and grow within and beyond their current roles and responsibilities.

We work diligently to build and maintain trust among our workforce in everything we do, beginning with fostering an autonomous and thought-provoking work environment.

Micromanagement does not have a place at iSeatz. You will be trusted to use the knowledge and experience that brought you to iSeatz in tandem with the support of your manager and those around you, as needed, to deliver a high-quality end product.

We value a diverse workplace

We are committed to building and maintaining a culture of support, awareness, and sensitivity about the importance and impact of our differences and leverage these differences to build a stronger iSeatz.

If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and / or to receive other benefits and privileges of employment, please contact the People Operations Team at [email protected].

A note about joining our workforce

At iSeatz, we’re looking for candidates who are genuinely excited about joining our fast-paced and motivated team. If you’re not enthusiastic about the opportunity to be a significant contributor;

to lead with confidence, discipline, impact, thoughtfulness, innovation, and accountability; and to bring your passion and drive for this specific role to the table, we ask that you kindly refrain from applying.

On the other hand, if this all sounds like you, we can’t wait to hear from you! Come help us shape the future of the travel and loyalty tech industry.