Job Type Full-time Description Requirements
- Conduct all communications with our customers, prospects, applicants, residents, or coworkers in a manner consistent with the Company’s Customer Service Program and philosophy.
- Adhere to all company policies and procedures.
- Answer incoming calls (multi-line system).
- Coordinate appointments with prospects by the available appointment times in the Knock system.
- Create guest cards in Knock by entering prospect data per applicable community.
- Return missed calls in Callmax.
- Reach or exceed Daily Conversion Rates (75%).
- Meet all requirements of the Relocation Department Shoppers Report.
- Keeps the Relocation Department Manager aware of concerns or inconsistencies in regard to policy, leasing, and customer service at the Property level.
- Weekend work required.
Education : High School diploma or equivalent. College background preferred with classes or special courses related to data entry and marketing.
Experience : Must have a sales background of at least 2 years. Experience working in a remote environment preferred. Property management experience preferred.
Skills :
- Sales-oriented
- Good public relations
- Professional, courteous telephone etiquette
- Strong oral and written communication
- Following up to closure
- Ability to work well in a fast-paced, constantly changing environment.
- Working calmly under pressure.
- Ability to retain important information.
- Exercising good judgment
- Proficient computer skills preferably in Microsoft Office
- General office skills
- Problem-Solving
A valid driver's license and proof of insurance are required, along with a passing criminal background check and pre - employment drug testing.
Internal candidates are exempt from this requirement.
GSC is proud to be an equal opportunity employer and does not discriminate in employment based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
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