Associate Principal, Customer Success (Pharma)

About Us

TheMathCompany or MathCo® is a global Enterprise AI and Analytics company trusted for data-driven decision-making by leading Fortune 500 and Global 2000 enterprises.

Founded in 2016, MathCo builds custom AI and advanced analytics solutions focused on enterprise problem-solving through its innovative hybrid model.

NucliOS, MathCo’s proprietary platform with pre-built workflows and reusable plug-and-play modules, enables the vision of connected intelligence at a lower TCO.

For our employees, we foster an open, transparent, and collaborative culture with no barriers, making MathCo a great place to work.

We provide exciting growth opportunities, value capabilities, and attitude over experience, enabling the Mathemagicians to Leave a Mark’ .

ROLE DESCRIPTION

We are looking for passionate individuals to help our clients solve complex challenges enabling their sustained analytics transformation.

As a leader in our Customer Success organization, the candidate will lead teams of Managers & consultants who be executing cutting edge analytical solutions and capabilities for clients.

The candidate will be responsible for institutionalizing data driven insights and recommendations to bring customer strategies to life.

An ideal candidate should be able to transform client engagements and relationships while coaching teams to be able to do the same.

This role will involve understanding the customer’s business, generating insights, developing recommendations, and presenting these to clients and their management.

The candidate should be able take full accountability for the client account(s) on behalf of MathCo. including growth strategy, P&L management, resource planning and client escalations.

The candidate should become familiar with the strategic direction of our customers, drive MathCo. teams translate their goals into action and generate a pipeline of new engagements within the client organization.

Job Responsibilities

• Design strategy and roadmap for building analytics capabilities for clients
• Solve complex business problems for organizations, leveraging conventional and new age data sources and applying cutting-edge advanced analytics techniques
• Build relationships with customers to become a trusted partner who provides thought leadership and strategic guidance
• Lead, mentor, and coach a team of Engagement Managers, Senior Associates and Associates across our US offices to ensure the success of both our team members and our customers
• Work with leaders in India - who lead Delivery units - to effectively manage and grow our client accounts leveraging the global delivery model
• Proactively identify business development opportunities within existing client accounts as well as drive new logo acquisitions for MathCo.

Being a Mathemagician

• Understand & embody MathCo’s culture and way of working
• Demonstrate an ownership mindset to drive results, striving for excellence
• Engage actively and contribute to initiatives fostering company growth
• Support diversity and understand different perspectives

Required Qualifications

Master’s degree from a top-tier university with consistent, outstanding academic record OR Bachelor’s degree and 5-10 years of relevant work experience;

Advanced degree or MBA is highly preferred

• 10+years of relevant experience managing projects or customer engagements in a fast-paced environment across various industries or functions with demonstrated track record of successful leadership
• Experience working with reputed consulting firms OR large, Fortune 500 or equivalent organizations
• Strong networking capability coupled with growth mindset focused on acquiring scaling existing client engagements
• Experience in leading cross-functional and cross-cultural teams
• High level of comfort dealing with ambiguity and change; must be able to translate business gaps into analytics problems defining the analytical approach, delivering actionable insights, and operationalizing recommendations
• Demonstrated ability to build strong relationships clients and internal teams, including complex and sensitive environments
• Must be willing to travel up to 80% of the time, as necessary for the role

Preferred Qualifications

• Bachelor’s degree
• Consulting background is a plus
• Pharma Experience is Mandatory
5 days ago