Events Team Member - Woodman's Sports & Convention Center

Job Description

Job Description

EVENTS TEAM MEMBER - Woodman's Sports & Convention Center

Sports Facilities Management, LLC

LOCATION : Janesville, WI

DEPARTMENT : OPERATIONS

REPORTS TO : OPERATIONS MANAGER

STATUS : PART-TIME (NON-EXEMPT)

ABOUT THE COMPANY :

Woodman's Sports & Convention Center is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Janesville, WI. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.

Woodman's Sports & Convention Center is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.

SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

POSITION SUMMARY :

The Events Team Member provides the first point of contact for all guests. The Events Team Member is expected to provide excellent guest service to all guests and to always display a vast amount of knowledge of the facility's programs and offerings.

PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING :

Guest Services

• Event ticket and wristband food & beverage
• Greet guests and provide information and wayfinding as needed
• Provide courteous and friendly first-in-class service to all guests
• Register guests for leagues, camps, clinics, drop-ins, etc.
• Be knowledgeable about facility programs (format, pricing, meeting dates / times)
• Operate multi-line phones
• Record and file waivers and event information
• Record event scores (tournaments / leagues) and print game sheets on a daily basis
• Maintain confidentiality with guest and team member information
• Resolve all guest concerns and complaints and / or direct to appropriate manager
• Know and enforce the facility's policies and procedures
• Complete special projects, daily assignments and other duties as directed by management

Event Coordination

MINIMUM QUALIFICATIONS :

WORKING CONDITIONS AND PHYSICAL DEMANDS :

PREFERRED :

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