Logistic Operations Manager (Multiple Positions)

ResponsibilitiesAbout ByteDanceFounded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Helo, and Resso, as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join UsCreation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible.

Together, we inspire creativity and enrich life - a mission we aim towards achieving every day. To us, every challenge, no matter how ambiguous, is an opportunity;

to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At ByteDance, we create together and grow together.

That's how we drive impact - for ourselves, our company, and the users we serve. Join us. About the TeamOur team plays a crucial role in ensuring the company’s success.

We seek people who are willing to learn and put in the effort to solve problems. Our challenges are not your regular day-to-day problems - you’ll be part of a team that’s developing new solutions to new challenges.

It’s working fast, at scale, and we’re making a difference. We are looking for talents to join us on this exciting journey! Responsibilities- Assist the team in developing logistics solutions by reversing logistics program to ensure smooth launch and work actively with cross-functional teams to continuously improve customer and seller experience.

• Scope short / long term strategy for Merchant Manager for logistics network.- Work cross-functionally to validate key business assumptions for logistics operations.
• Conduct industry research, collect the voice of customers, voice of sellers, and benchmark the competitors.- Scale logistics solutions by analyzing the market and make decisions on targeting segments.
• Build the ticket tags, reason code, issue bank, and dashboard.- Assist in defining the right metrics for logistics operations.
• Expand SLA / carrier / ship methods.QualificationsQualificationsMust have a Master's degree in Computer Science, Engineering (any), Information Technology, Data Analytics, Operations Research, Business Administration, Supply Chain Management, Procurement, or a related field, and 1 year of related work experience;

OR a Bachelor's degree Computer Science, Engineering (any), Information Technology, Data Analytics, Operations Research, Business Administration, Supply Chain Management, Procurement, or a related field, and 3 years of related work experience.

• Of the required experience, must have 1 year of experience in each of the following : - Building and streamlining processes and workflows using Jira, and tracking projects status and milestones and coordinating cross-functional alignment to ensure timely execution of deliverables;
• Designing and conducting user testing, surveys, and interviews, and analyzing quantitative and qualitative data to generate actionable insight to influence product roadmaps;
• Conducting strategic analysis on industry trend, customers, and competitors, and developing methodologies to segment and size target market to provide recommendations to the product team;
• Building and managing user feedback loop, including triaging, quantifying, and prioritizing user pain points, usability issues, and feature requests to be considered by product and engineering in future developments;

and- Analyzing user inquiries and feedbacks and reporting platform malfunction statistics to identity trends to assist the engineering and product team to improve the product performance.

TRAVEL REQUIREMENT : Domestic travel up to 15% required. Type : Full time, 40 hours / weekLocation : Bellevue, WASalary Range : $91200 - $143556 per year To