Instructional Designer

About Us

At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols.

We have a commitment to its employees by providing competitive rates and compensation, a comprehensive employee benefits programs, attractive working conditions, and the chance to build and explore a career opportunity by offering professional development.

Discover why Cooper University Health Care is the employer of choice in South Jersey

Short Description

1.Demonstrates institutional knowledge of clinical / financial systems

2.Has the ability to troubleshoot system issues

3.Ability to develop user manuals, policies / procedures and reference materials that are clinically relevant

4.Design, develop, implement and assess informatics skill based learning for clinicians and staff

5.Works with administrative departments and IT security to enable applications for user provisioning

6.Design, develop and update clinical training curriculum includes but not limited to classroom, individual, computer based modules

7.Support design, coordination and delivery of new hire training programs

8.Set up and populate electronic training environment

9.Participates in the system testing for new functionality and system upgrades

10.Demonstrates knowledge of adult education principles

11.Conducts needs assessments, program evaluations and end user proficiency tests

12.Prepares class rosters

13.Maintains associated record keeping documents

14.Proactively maintains and develops and continuously updates training materials for various training sessions (Orientation, Advanced, Refresher classes, Helpful Hints, Frequently Asked Questions)

15.Ability to conduct classroom style training for users

16.Ability to conduct one-on-one training sessions with users as needed

17.Conduct observations of users in their environment to identify areas for improvement and suggestions for workflow redesign

18.Maintain knowledge of Cooper’s standard configurations and clinic specific templates and customization;

19.Provide onsite training and issue resolution support at all locations

20.Serve as resource to helpdesk staff in ticket resolution

21.Provide user interface support for new EHR implementations

22.Assist with coordinating requests by end user for system modifications and enhancements

23.Maintain an issue knowledgebase to document specific training issues related to the application

24.Ability to work with minimal supervision and maximum accountability

25.Exceptional communications abilities both orally and in writing with all levels of clinical, administrative, and support staff

26.Conceptual and practical understanding of various training techniques for users with various learning styles

27.Ability to customize and configure Clinical systems to support clinic workflow and clinical best practices

28.Ability to evaluate and analyze Clinical systems features and functionality for problem resolution

29.Excellent written, analytical, and verbal communication skills

30.Ability to maintain a flexible schedule that will include some evening and weekend hours

31.Ability to document workflow design and identify areas for improvement

32.Knowledge of industry best practices related to patient flow

33.Demonstrate strong skills with industry standard tools related to training

34.Perform other duties within the scope of this position as assigned

35.Demonstrate requirements gathering skills

36.Serve as a liaison between end users, subject matter experts and technical support

37.Develop and maintain all policy and procedure related documentation

38.Participates as IT representative on committees and task forces as needed

39.Perform on-call duties as assigned

40.Perform other duties as assigned

41.Demonstrates sound and logical problem-solving abilities

42.Self-motivated to identify and resolve issues, and in advancing personal knowledge

43.Demonstrates strong organizational core values

Experience Required

2-4 years

3 years’ experience in training, Information Technology, Healthcare Operations, or 1 to 2 years as super user or trainer for EMR / EHR deployments.

Education Requirements

HS required

Bachelors preferred

License / Certification Requirements

EPIC TRAINING Certification desired. If an instructional designer does not yet have an Epic certification or proficiency for the module they teach, they will obtain it within a year of taking on responsibility for that module.

They will maintain this certification unless it is determined by management that certification in this module is no longer required.

Special Requirements

Proficiency in Microsoft Word, Excel, PowerPoint

Instructor-led classroom training & / or experience in other training delivery modes :

Cooper University Health Care is an Equal Opportunity Employer and is committed to equal employment opportunity for all team members.

All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, or any other status protected by law or regulation.

To request reasonable accommodation, contact View Apply Start Completed