Benefits :
- Bonus based on performance
- Company parties
- Competitive salary
- Free uniforms
- Paid time off
- Training & development
Job Summary
First and foremost, your role as a Client Care Representative / Dispatche r is vital to the company's success. You are the first chance to make an impactful impression on our customers.
Benefits / Perks
- Benefits : All Paid Holidays
- Top Pay : Performance-based commissions and bonuses
- Great Work / Life Balance : No required overtime
- Time Off : Paid holidays and accruable vacation
- Flexible work schedule : Can accommodate midweek appointments
- Paid New Hire Training : Onboarding includes learning alongside a trained technician
- Learn a New Trade : Develop skills within the industry
- Supportive Work Environment : Team celebrates achievements and collaborates in their approach to problem-solving
- Small Business : Local business with an owner who works alongside the team each day
- Mentorship Opportunities : Ongoing training and career development
Responsibilities
- Promptly answer incoming phone calls
- Caringly assist callers with their needs
- Effectively communicate via LiveChat, Email, and other forms of electronic communications
- Accurately schedule repair appointments based on service area and scope of work
- Actively communicate with the Dispatch Team regarding availability and skill sets
- Assist other team members as needed to accomplish shared goals
Qualifications
- Computer and data entry proficiency (Microsoft Office and iOS)
- Previous Call Center / Dispatch experience preferred
- Working knowledge of ServiceTitan is a plus
- Friendly, outgoing, and service driven
Company Overview
24-hour residential and commercial Plumbing service and Septic company looking for our next plumbing superstars! This is not your typical old-school plumbing shop- we are a fast-paced and one-of-a-kind operation.
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