AWS Application Support

Job Description

Job Description

AWS Application Support Engineer

This position involves Service management for an AI project. Will guide / support customers for smooth digital transformation operation.

Duties :

• Technical support and configuration change design on AWS S3, EC2, serverless component, LakeFormation, & Snowflake .
• Help the hands-on setup and issue solving using IT knowledge including Network, Windows desktop, and MS SQL server .
• Discuss with offshore team, and IT management / members in the U.S (both local and National).
• Create / Update documents for system monitoring reports, User guidelines, and solution diagrams with the supervisor.

This position involves project support of digital transformation p latform development and Data analysis environment , Customer / stakeholder communication management support.

• Discuss with stakeholders in the U.S. and the IT Delivery team for issue-solving and smooth implementation.
• Guide users to onboard the Data Exchange platform, e.g. Access permission assessment for each user to the appropriate dataset, new user registration support, VDI Setup support
• Create / Update any document for reporting, User guide, and Process design with the supervisor.

QUALIFICATIONS

• 3+ years of IT delivery support
• Superb collaborator and communicator, comfortable, confident, and experienced in guiding abstract into actions
• Customer communication skills and experience working with customer support throughout the development cycle
• Take ownership and resolve complex technical issues for high customer satisfaction
• Broad understanding of the data landscape and technologies, and the entertainment industry
• Analytical and passionate approach to details
• 5+ years of IT capability
• Experience supporting an application operation and development in the AWS environment is required.
• Familiarity with common IT support for Windows OS, Mobile application , and system operation
• General IT infrastructure and network knowledge are required . (e.g. DOS command, Proxy, Firewall, Authentication)
• Basic DBMS skill (SQL query , Administrator for MS SQL server ,) is required.
• Experience or working knowledge with Microsoft Office (Word, Excel, PowerPoint)
• Technical ability to support and maintain hardware and peripheral devices (Smartwatches, Security cameras) is plus .
• General knowledge of requirement designing and testing and drafting operation manuals for user experience is plus.
• Experience with Project management tools (MS Teams, JIRA, Confluence, etc.) is plus
• Application knowledge in the entertainment industry preferred.

Company Description

TenTek has been in business since 1989 and is recognized as a leading staffing provider of tech professionals to a growing client base.

Company Description

TenTek has been in business since 1989 and is recognized as a leading staffing provider of tech professionals to a growing client base.