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Voice Support Analyst

VirtualVocations
San Jose, California, United States
Full-time

A company is looking for a Voice Support Analyst to provide specialist support for managed voice solutions and services.Key ResponsibilitiesMonitor and respond to infrastructure alarms and metricsTake ownership of support tickets and maintain communication with clientsTrain end-users and provide escalated support for L1 Support EngineersRequired QualificationsExcellent customer service skillsExperience maintaining SLA targetsGeneral understanding of IP switching and routingExperience with Microsoft 365 (M365)Exposure to ITIL processes, specifically problem, incident, and change management

5 hours ago
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