Leasing Professional- Luxury Apartments

Job Description

Job Description

POSITION OVERVIEW

The Leasing Associate is responsible for leasing, marketing, and maintaining positive resident relations of multi-family residential apartments.

As the front line of the community office, Leasing Associates will provide customer service to current residents, potential residents, business partners and neighborhood partners.

ESSENTIAL FUNCTIONS

• Represent the company in a professional manner at all the times. Exemplary customer service, attitude, and professionalism are paramount.
• Greet prospects and qualify by covering all criteria. Record all prospect visits and initial.
• Demonstrate community and apartment / model and apply product knowledge to clients needs by communicating the features and benefits.
• Assist prospect in completing application and secure deposit.
• Update leasing software, process applications for approvals, and submit processed applications to the Community Manager for approval.

Follow up with applicant regarding status.

• Maintain follow up communication via email and telephone.
• Ensure apartment is ready for resident to move-in.
• Prepare lease and assist resident with lease execution. Orient new residents to community.
• Inspect models and available market ready, communicate related service needs to Property Manager.
• Assist in monitoring renewals and lease expiration dates.
• Distribute and follow-up on renewal notices.
• Monitor advertising effectiveness and update all online marketing outlets. Gather information about market competition in the area and file.
• Participate in outreach marketing activities on a regular basis to obtain prospective residents.
• Assist in placing, removing / updating banners, balloons, bandit signs, flags, etc.. Maintenance of signs for appearance and visibility is a daily activity.
• Conduct market surveys and shop competitive communities.
• Consistently implement policies of the community.
• Complete appropriate application processing paperwork and input all prospect, applicant, and resident information into leasing software system accurately and on a timely basis.
• Maintain current resident files.
• Receive all telephone calls and in-person visits.
• Patiently and empathetically listen to resident requests, concerns and comments.
• Quickly complete maintenance Service Request and inform the maintenance team. Answer questions for residents about community, repairs, rent, rules, etc.
• Maintain open communication with all community team members.
• Contribute to cleanliness and curb appeal of the community on continuing basis.
• Assist in planning resident functions. Attend functions and participate as host for any functions as directed by the Community Manager.

Desired Skills

• Demonstrate an ability to support and contribute to community team.
• Demonstrate strong oral and written communication skills.
• Operate Microsoft Office including Word, Excel and Outlook, community software.
• Must possess a positive attitude and the ability to smile under all circumstances.
• Participate in training in order to comply with new or existing laws.
• Neat, clean, professional at all times throughout the workday and / or whenever present at the community.
• Comply with expectations as demonstrated in the employee handbook.
• Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem.
• Learn and ensure compliance with all company, local, state and federal safety rules.
• Ensures that unsafe conditions are corrected in a timely manner.
• Comply with expectations as demonstrated in the Employee Handbook.

Minimum Qualifications

• High School degree or equivalent
• 2+ years experience in customer service
• Must be able to work a flexible schedule; including evenings and weekend
• Valid Driver's License
4 days ago