Job Description
Job Description
POSITION OVERVIEW
The Leasing Associate is responsible for leasing, marketing, and maintaining positive resident relations of multi-family residential apartments.
As the front line of the community office, Leasing Associates will provide customer service to current residents, potential residents, business partners and neighborhood partners.
ESSENTIAL FUNCTIONS
- Represent the company in a professional manner at all the times. Exemplary customer service, attitude, and professionalism are paramount.
- Greet prospects and qualify by covering all criteria. Record all prospect visits and initial.
- Demonstrate community and apartment / model and apply product knowledge to clients needs by communicating the features and benefits.
- Assist prospect in completing application and secure deposit.
- Update leasing software, process applications for approvals, and submit processed applications to the Community Manager for approval.
Follow up with applicant regarding status.
- Maintain follow up communication via email and telephone.
- Ensure apartment is ready for resident to move-in.
- Prepare lease and assist resident with lease execution. Orient new residents to community.
- Inspect models and available market ready, communicate related service needs to Property Manager.
- Assist in monitoring renewals and lease expiration dates.
- Distribute and follow-up on renewal notices.
- Monitor advertising effectiveness and update all online marketing outlets. Gather information about market competition in the area and file.
- Participate in outreach marketing activities on a regular basis to obtain prospective residents.
- Assist in placing, removing / updating banners, balloons, bandit signs, flags, etc.. Maintenance of signs for appearance and visibility is a daily activity.
- Conduct market surveys and shop competitive communities.
- Consistently implement policies of the community.
- Complete appropriate application processing paperwork and input all prospect, applicant, and resident information into leasing software system accurately and on a timely basis.
- Maintain current resident files.
- Receive all telephone calls and in-person visits.
- Patiently and empathetically listen to resident requests, concerns and comments.
- Quickly complete maintenance Service Request and inform the maintenance team. Answer questions for residents about community, repairs, rent, rules, etc.
- Maintain open communication with all community team members.
- Contribute to cleanliness and curb appeal of the community on continuing basis.
- Assist in planning resident functions. Attend functions and participate as host for any functions as directed by the Community Manager.
Desired Skills
- Demonstrate an ability to support and contribute to community team.
- Demonstrate strong oral and written communication skills.
- Operate Microsoft Office including Word, Excel and Outlook, community software.
- Must possess a positive attitude and the ability to smile under all circumstances.
- Participate in training in order to comply with new or existing laws.
- Neat, clean, professional at all times throughout the workday and / or whenever present at the community.
- Comply with expectations as demonstrated in the employee handbook.
- Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem.
- Learn and ensure compliance with all company, local, state and federal safety rules.
- Ensures that unsafe conditions are corrected in a timely manner.
- Comply with expectations as demonstrated in the Employee Handbook.
Minimum Qualifications
- High School degree or equivalent
- 2+ years experience in customer service
- Must be able to work a flexible schedule; including evenings and weekend
- Valid Driver's License
4 days ago