IT Operations Manager

Job Description

• Lead and manage the IT infrastructure, providing strategic direction and guidance on infrastructure components.
• Develop annual budgets for upgrades and replacement of IT infrastructure. Manage the overall IT budget.
• Ensure effective resource allocation for IT projects.
• Manage the installation, configuration, and maintenance of hardware and software systems, including cloud-based platforms.
• Maintain all controls for transitioning projects to production in the assigned facilities.
• Implement IT policies and procedures to ensure the security and integrity of company data.
• Collaborate with department heads to assess technology needs and recommend solutions.
• Stay updated on industry trends and advancements, recommending, and implementing relevant technologies.
• Manage the performance and professional development of IT engineers, fostering a collaborative and productive work environment.
• Provide or coordinate continuous educational support to staff on use of information systems. This includes cybersecurity training and preparing staff who travel internationally.
• Support the development of comprehensive emergency response and outage recovery plans, ensuring minimal disruption to operations.
• Ensure operational compliance with system backup and recovery procedures.
• Provide direct technical support during emergencies, outages, and service transitions, coordinating with relevant teams to expedite resolution.

Effectively communicate resolution status to customer management team.

• Perform common daily monitoring, maintenance, and support tasks for critical infrastructure components.
• Analyze performance data and trends, making recommendations for hardware and software enhancements and end of life replacements.
• Remediate issues related to infrastructure and server performance promptly, ensuring minimal downtime.
• Ensure timely resolution of support tickets and end user issues.
• Lead remote troubleshooting efforts, guiding teams to effective and timely resolutions.
• Oversee client device deployments and repairs, including Apple Business Manager.
• Manage audio / visual use and equipment in all buildings, including serving as liaison to the audio / visual vendor.

Qualifications

• Bachelor’s degree preferred, plus minimum 5 years’ experience in IT infrastructure direct technical support.
• Technology operations management experience of at least 3 years required.
• Technology policy and procedure development / maintenance required.
• Knowledge of modern network switching technology.
• Knowledge of managing secure access to cloud-based platforms required.
• Knowledge of VMWare 7.x and above.
• Knowledge of Microsoft Windows Server, Active Directory
• Experience with Windows 11 and MacOS.
• Excellent customer service skills.
• Excellent communication skills (writing, verbal and listening).

Additional Information

Please include your salary expectation when applying.

Principals only. No agencies.

We do not offer H1B Visa sponsorship.

The pay is based on the local market and on the skills that the individual brings to the opportunity.

EEO Statement

ITP offers Equal Employment Opportunity to all qualified applicants, regardless of race, color, religion, national origin, sex, age, disability, genetic, or any other status protected by federal, state, or local laws.