Job Description
Job Description
It takes a team. We're passionate about what we do, and we're looking for people who share our passion - Join the Pella NC Family!
Pella Carolina, Inc. is looking for a Trade Field Project Coordinator to join our Charlotte team . We are seeking confident, enthusiastic team players who thrive on a challenge and are very strong detail-oriented to join our team.
If you are self-motivated, able to multi-task, and be a problem-solver this may be the job for you!
JOB SUMMARY :
The duties of the Trade Field Project Coordinator are to work primarily with contractors; providing job coordination by communicating with sales reps, customers, and installers.
The overall job of the Trade Field Project Coordinator is to ensure a great customer experience is provided to each customer by ensuring the process and experience are seamless.
JOB DUTIES AND RESPONSIBILITIES :
- Meet installers at job sites and introduce them to customers, re-emphasize the installation process, discuss all pertinent issues, and verify sizes and attributes while setting customer expectations.
- Respond to contractors and installers for assistance at the job sites, assist the contactors, or installer when needed.
Follow the recovery process set by management.
- Will inventory and inspect the delivered product to make sure all product is received for the job.
- Trouble-shoot problem installations and report findings to the Installation Manager and Sales Reps as needed.
- Make minor service repairs when possible and assist service technicians as needed.
- Complete all assigned reporting responsibilities accurately, and promptly.
- Visit every project at a minimum of one time and complete all necessary tasks including walkthroughs.
- This job will be a 50 / 50 split between replacement installs and trade (R&R) installs.
- Must be able to manage your calendar and demands daily.
JOB QUALIFICATIONS :
- High School Diploma or equivalent required
- Building / contractor knowledge helpful.
- Excellent organizational, social, and customer skills are necessary
- Skills with Microsoft Word, Excel, and PowerPoint applications are helpful.
- Ability to develop excellent proficiency in PQM, PSI, OMS
- Outgoing and highly motivated personality.
- Excellent communication and interpersonal skills.
- Work independently with little supervision. Build a complete product knowledge base.
- Ability to lift the product, assist with service, and make minor repairs to the product.
Benefits
- Competitive Compensation
- 401k / 401k Matching- 50% up to 6% after 1 year of employment
- Profit Sharing
- Insurance (Medical, Dental, Vision)- First of the month after 30 days of employment
- 9 Paid Holidays
- Vacation / PTO
- Life Insurance
Why work for Pella Windows and Doors of North Carolina and Southwest Virginia?
- Culture- We are a team-oriented company. We believe in our employees and strive to improve the lives of those we touch.
- Benefits- Comprehensive benefit packages
- Growth- We believe in our employees and encourage them to grow both personally and professionally. As a company, we invest in our employees.
- Our People- Here you will work side by side with very knowledgeable people in the industry and build relationships that last.
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