SM Global , the leader in privately managed public assembly facilities, has immediate openings for Convention Center Event Staff / Ushers at the DCU Center in Worcester, MA 01608 .
These are part time , event related positions . No set schedules or hours.
POSITION SUMMARY
This position is responsible for crowd management at the facility . This may include security screenings, ticket taking, ushering, access control, emergency response, ensuring the safety of guests, enforcing venue policies, ensuring the safety of 3 rd party property and other duties as assigned.
POSITION RESPONSIBILITIES
Bag checking to ensure no contraband is permitted in the venue.
Security screening via pat downs, the use of walk through metal detectors or wand screening.
Ensuring patrons entering the venue have a valid ID or ticket for gaining admittance.
Ensuring patrons do not enter non-public areas.
Directs and interacts with the public, fellow employees and management.
Assist with seating and directions as required .
Follows emergency protocols in the case of medical, fire, active shooter, evacuation or other emergency situations
Observe, detect, correct and report any unsafe conditions on the premises
Appropriately deal with customer complaints , patrons negatively impacting other attendees and / or patrons not conforming to venue policies.
Works independently, and judges and assesses situations for immediate response within the guidelines of the facility
Provide for written witness report as required .
SUPERVISORY RESPONSIBILITIES
None
EDUCATION AND EXPERIENCE
High school diploma or GED required
SKILLS AND ABILITIES
Ability to work with minimal supervision
Strong customer service skills
Good written, verbal and interpersonal skills required; ability to interact with all levels of staff including management
Professional presentation, appearance and work ethic
Ability to work flexible hours including daytime, evening, overnight, weekends and holidays, as needed
Must be able to speak, read and write English
Must be at least 18 years old
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
This position will require a large amount of standing, walking, climbing and stooping . Position requires work in both indoor and outdoor settings.
This position may be subjected to adverse conditions, including contact from hostile people.
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