Registration Specialist

About this position

The Registration Specialist is among the first encounters a customer / family may experience at NMHC. Therefore, a commitment to service that ensures a remarkable customer and family experience is critical to overall success in the role.

The registration process assures that customers are correctly identified and all necessary information is recorded. This includes, but not limited to customer identification credentials, demographic information, insurance information and collection of customer liabilities.

The Registration Specialist may interact with customers / families of diverse backgrounds and in unusual and unexpected situations.

Customer ages may include neonates, infants, children, adolescents, adults and geriatrics. Activities include direct interactions with the customer / families as well as staff / physicians in all of the areas where customers receive care.

Much of the work is supported with computer technology, telecommunications technology, and other automated office support systems.

Regulatory requirements, hospital policies and procedures, and applicable state and federal law provide the context in which Registration Specialists perform their duties.

Requirements

Education

• High school graduate or equivalent required; some college preferred.
• Must be 18 years of age or older to witness the signing of consent forms.

Experience

• One year scheduling and / or registration experience in a hospital, clinic or physician's office preferred.
• Previous patient scheduling, registration experience and / or data entry experience required.
• Knowledge of medical terminology preferred.
• Ability to type 35 wpm with acceptable spelling capabilities.
• Ability to handle stressful situations and maintain composure in front of customers / visitors / staff.
• Demonstrated ability to transition from one area to another effectively
• Proficient in the English language.

The North Memorial Health System is dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, but your past experience doesn’t perfectly align with every qualification listed, we encourage you to apply anyway.

You may still be the right candidate for this or other roles.

Work Group : 113 Service Workers

Hours per two week pay period : 72

Shift : Evenings 8 hours

Weekend Requirement : Every Other Weekend

Call Requirement : None

Remote or On-site : On-site

FLSA Status : Non-Exempt

Benefits : Yes