Senior Disability Claims Specialist/Complaints Resolution

Job Classification :

Operations - Insurance Operations

At Prudential, we believe talent is key to achieving our vision. When you join Prudential, you’ll unlock a motivating and impactful career all while growing your skills and advancing your profession at one of the world’s leading financial services institutions!

Prudential’s Group Insurance, Claim Operation is seeking an experienced and highly motivated individual to join our team as a Senior Complaints Resolution Specialist.

This position is a multifaceted role requiring disability claims expertise and close collaboration with departmental management, compliance and legal counsel in investigating and responding to formal inquiries from, but not limited to, Social Media sites, State Insurance Departments, or Executive Offices.

This person will have the opportunity to assess the validity of complaints and identify trends to optimize the performance of the organization to include providing feedback, initiating continuous improvement, and identifying training opportunities.

This individual is expected to enhance the customer experience through effective case resolution and influencing operational change to improve the overall customer experience and have some analysis and reporting responsibilities for disability and voluntary benefits complaints.

The current employee work arrangement for this position is Fully Virtual. While this position does not require your on-site presence on a regular basis, depending on business preferences, there may be occasions where you are required to be on-site at a Prudential office.

What you can expect :

• Identifies complaints from various sources and enters into tracking system to ensure timely handling in accordance with regulatory expectations
• Investigates inquiries / complaints to determine the validity and tracks outcomes
• Prepares accurate written response to address inquiry / complaint in compliance with internal and external guidelines
• Provides direct feedback to appropriate parties as required based on the outcome of the investigation
• Provides periodic updates to departmental management on outcomes of various complaints handling
• Develop training opportunities based on trends identified over time
• Find opportunities for continuous improvement
• Completes regularly scheduled analysis and reporting for business

What you’ll need :

• 5+ years experience in disability claims
• Demonstrated superior customer service skills
• Excellent verbal and written correspondence skills
• Successful analytical and critical thinking skills required
• Demonstrated collaborative skills and ability to partner inter-departmentally
• Ability to work independently to manage difficult interactions
• Proficiency in Microsoft Office
• Analytical and reporting experience strongly desired
• Aptitude to learn and integrate new technology into workflow

It’d be a plus if you had :

Experience in voluntary benefit claims

Prudential supports all applicants, even if you don't meet every requirement. If your skills align with the role, we encourage you to apply.

At Prudential, you can :

Take charge of your career. We equip and empower our employees to expand their skills and experience by using powerful learning, gigs, and job opportunities.

We offer a suite of services such as on demand resources and networking to propel your career forward.

We’re a global organization, full of outstandingly dedicated people who aren’t afraid to think differently, challenge the status quo and take sensible risks along the way.

You will enjoy pushing boundaries as we build innovative technology that helps clients, customers and employees live their best lives.

You will have access to leadership and learning opportunities and the resources needed to take your career in any direction.

We will help you do your best work, offering flexibility, while delivering on our Purpose.

What we offer you :

• Market competitive base salaries, with a yearly bonus potential at every level
• Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave
• Retirement plans :
• 401(k) plan with company match (up to 4%)
• Company-funded pension plan
• Wellness Programs to help you achieve your wellbeing goals, including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs
• Work / Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
• Tuition Assistance to help finance traditional college enrollment toward obtaining an approved degree, many accredited certificate programs, and industry designations.
• Employee Stock Purchase Plan : Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service.
4 days ago