Systems Engineer

If you're passionate about building a better future for individuals, communities, and our country-and you're committed to working hard to play your part in building that future-consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is :

Grade : Technical 403

Pay Range : $72,000.00 - $108,000.00

Job Description

Job Duties

The Systems Engineer manages, supports, and proactively ensures the availability of the university's server infrastructure. They will be involved in maintaining and supporting Windows Server OS servers and ensuring security and operational standards are met. The Engineer will provide proactive engineering support to all Windows Server OS servers by maintaining all monitoring, alerting, and security standards. They will collaborate with other engineers and support staff to address challenges and plan projects throughout the year. They will assist in creating knowledge base articles and needed ITIL documentation in alignment with university goals and objectives.

Job Description

Job Duties

Monitors and ensures that all Windows Server OS systems are consistently backed up and works with teams to identify the service level needs of each system.

• Assists in supporting the storage arrays utilized for virtualization with vSphere.
• Assists in accommodating and implementing storage needs for any Windows Server system. Implements and maintains Windows deployment templates and IaC Pipelines.
• Deploys and supports Windows systems, either on-premises or in cloud environments.
• Helps to maintain Operational and Security standards on all Windows Server OS systems and any supporting infrastructure.
• Works with the Data Center team to ensure adequate server infrastructure space, power, and connectivity.
• Monitor and configure Backups, Disaster Recovery, and Archiving of all infrastructure, including servers, databases, applications, etc.
• Works with the team and vendors to schedule and perform necessary maintenance, upgrades, and troubleshooting of supporting server systems. Allows for a flexible work schedule to accommodate disruptive maintenance events.
• Helps to create and maintain runbooks of all relevant processes and protocols.
• Helps to build and manage monitoring systems for relevant technologies, including storage systems, server health & status, and physical infrastructure.
• Provides feedback to the leadership team to improve existing solutions and meet the University's needs.
• Provides documentation support for designs, implementations, configurations, and knowledge base articles relative to enterprise backup solutions.
• Provides documentation for change and implementation requests in accordance with ITIL principles and university policy. Performs other job-related duties as assigned.
• Manage and Maintain Cisco UCSX Hardware, including Server Blades, Chassis, Fabric Interconnects, etc.
• Administer Microsoft Active Directory; AD Certificate Services, Group Policy, DHCP, DNS through DDI Solution (InfoBlox), Directory Services... etc.
• Assist in maintaining contract / support renewals and budget-related items
• Other Responsibilities as needed and directed by management.

KSAs

Minimum Qualifications

Preferred Qualifications

Job Description Disclaimer : This position description provides the major duties / responsibilities, requirements, and working conditions for the position. It is intended to be an accurate reflection of the current position; however, management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

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Position & Application Details

Full-Time Regular Positions (classified as regular and working 40 standard weekly hours) : This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

How to Apply : If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer : The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive.

Accommodations : Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.

Equal Employment Opportunity : All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.