Dealer Parts Support Specialist

Bartech Staffing is a leading engineering, technical and professional staffing firm, and our clients include some of the nation's biggest companies.

We are powered by Impellam Group, a connected group providing global workforce and specialist recruitment solutions. Our client has engaged us to assist them in hiring a contract Dealer Parts Support Specialist .

If you are interested in an opportunity to get your foot in the door with leading company, we want to talk with you!

Job Responsibilities

Your specific duties as a Dealer Parts Support Specialist will include :

• Compensation (Range) : 22-25 / hour : Salary :
• Location : This is a remote position; however, the candidate MUST be able to come to the Lisle, IL office at least 2 times per quarter.
• For this role... make sure that your candidate has solid diesel experience as well as customer service.+++++
• M-F 7am - 4pm. Occasional Saturday shift 7am-3pm, and evening shift 12pm-9pm
• Serves as the main contact with dealers' service department and the customer breakdown department. Manages the numerous interactions required to affect specific repairs and reduce the downtime to enhance the customer's experience.
• Monitors and manages a high volume of all communications between a dealer service department, management / technical services, and a customer regarding specific repairs.
• Keeps the customer informed about status of each repair, and the estimated time to the next repair milestone. When a repair is not meeting a customer's expectations, determines if the situation warrants escalation to dealer or management.
• As a level in the Support Track, work is completing specific tasks or activities supporting implementation and administration.

Job Requirements

• Has developed specialized skills or is multi-skilled though job-related training and considerable on-the-job experience, completing assigned tasks in resourceful and effective ways.
• Fully proficient applying established standards and works independently, performing assignments that require considerable judgment and initiative.
• Understands implications of work, identifies key issues, and makes recommendations for solutions.
• Identifies key issues and patterns from partial / conflicting data. Takes a broad perspective to problems and spots new, less obvious solutions.
• Completes work with a limited degree of supervision. Determines methods and procedures on new assignments.
• Likely to act as informal team leader or resource, coaching and instructing colleagues with less experience.
• Associates degree and at least 3 years of technical truck / automotive and direct customer service experience
• At least 5 years of technical truck / automotive and direct customer service experience

Benefits

As a Dealer Parts Support Specialist with Bartech Staffing, you will be working through an established and respected staffing organization with over 40 years of serving as a trusted partner to our client companies.

We provide our talent with personal, responsive attention, and will assign an employee care representative to answer any questions or concerns that you might have.

Depending upon the client, the assignment, and your performance, you can find potential opportunities for direct employment.

At Impellam Group, we offer a competitive compensation package with benefits including :

• Medical, dental, and vision
• 401(k) plan with employee contribution opportunities
• 529 college savings program

Make the most of your experience!

Apply now!

For this opportunity, the successful candidate will be directly employed by Bartech Staffing as a W2 employee while providing services to our client, who is looking for people who are eligible to work in the US and can start immediately.

Impellam Group and its brands are equal-opportunity employers committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, pregnancy or maternity, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application, interview process, pre-employment activity, and the performance of crucial job functions.

If you require additional disability considerations, modifications, or adjustments please let us know by contacting to request accommodations.