Director of Housekeeping

Overview

Los Angeles Hotel

From sunny beaches to world-class entertainment, the city of Los Angeles is a great place to live, work and play. The four-diamond Omni Los Angeles Hotel is located in downtown’s cultural district.

The hotel is adjacent to the Walt Disney Concert Hall, Dorothy Chandler Pavilion, MOCA and numerous other entertainment destinations.

Currently ranked #1 by Trip Advisor for Best Downtown Hotels in Los Angeles, the Omni Los Angeles strives to provide the highest quality product and customer service to each and every guest.

Omni Hotels & Resorts believes in The Power of One, the practice of empowering every associate to do their best to ensure our guests feel comfortable and appreciated.

This philosophy is the reason why the Omni Los Angeles has been so successful in customer satisfaction throughout the years.

It is our mission to inspire and reward our associates, and we are committed to being the employer of choice in the hospitality industry.

If you are a friendly, motivated individual, with a passion to serve others, the Omni Los Angeles Hotel may be your perfect match.

Job Description

The Director of Housekeeping is responsible for managing and directing of all Housekeeping functions. To participate in quality assurance for Housekeeping department and department cost control measures.

To provide support to all areas of the Housekeeping Operation. To ensure Omni standards are met in all areas by monitoring quality assurance, and consistently setting a good example.

Responsibilities

Provides courteous, personalized, attentive, sincere, consistent Guest Service by responding promptly and efficiently to inquiries, request & Complaints using Guest Service Skills.

Exhibiting hospitality while striving to exceed Guest expectations.

• Resolves difficult or unusual problems arising with Guests, while maintaining good Guest relationships, demonstrating outstanding hospitality through the corrective action taken.
• Maintains open and clear communication with all departments and guests to ensure consistent service.
• Identify ways of improving the efficiency and effectiveness of our service to guests by actively participating in the Omni Service Tradition program.
• Assist with opening and the PM shift, maintaining turnover to an acceptable level, maintaining uniform control, purchasing and issuance, guest requests, monthly meetings, quality assurance in public space and guest rooms, linen and supply inventories, purchasing linen and supplies when needed, assist with scheduling, Kronos and payroll cost controls.
• Monitor Housekeeping inventories to ensure adequate levels are maintained.
• Maintaining close communication and interaction with Front Desk and Engineering departments, reporting all maintenance issues.
• Inspects the cleaning and servicing of all guestrooms, and inspects all vacant rooms on a daily basis.
• Prepare and complete all reports needed. VIP’s, Due-Out’s V / D’s etc.
• Identifies all cleaning defects and reassigns them to the responsible GRA. Completes a full inspection form for each GRA and forwards them to the Executive Housekeeper on a daily basis.
• Responsible for overseeing the Housemen, ensuring that they are working appropriately with GRA’s, and that they are completing all daily housemen duties / special projects.
• Overseeing the Laundry Department and all of its functions.
• Participates in energy conservation efforts.
• Respects Hotel property and work areas by keeping them clean, well maintained, stocked, and properly stored.
• Eliminates waste of supplies.
• Assists in maintaining Omni standards of cleanliness and a consistent guestroom / guest experience.
• Assists in maintaining a highly motivated and trained staff that continually strives for excellence, in service and cleanliness.

Qualifications

• Candidates must have a successful and proven track record of achieving and motivating associates to provide the highest quality guest service;
• anticipating guest needs and resolving problems; meeting financial goals of productivity, expense controls, hotel inventory controls and forecast accuracy;
• training and developing hourly associates and managers for leadership positions; managing department labor relations and associate performance;
• improving associate satisfaction and recognition; selecting qualified talent for management and hourly positions; determining root causes of and resolving recurring problems;

and ensuring that standards and controls are adhered to. This candidate will possess strong communication, time management, administrative, leadership, and financial skills and be able to inspire creativity at all levels.

Must present his or herself professionally. Will have the passion and drive to roll up his or her sleeves on a daily basis ensuring we provide a luxury product and experience for all our guests.

Previous Rooms Division management experience of at least three years is preferred.

Pay : $75,000 to $80,000 annualized - The pay scale provided is a range that Omni Hotels & Resorts reasonably expects to pay.

Actual compensation offered may fluctuate based on a candidate’s qualifications and / or experience.

Omni Hotels & Resorts is an equal opportunity employer. We will consider qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance initiative for hiring.