Clinical Education Service Specialist

Responsibilities

Ventura County- Moorpark, CA

Clinical Education Service Specialist (CES Specialist) - Exempt

We invite you to join a team of highly skilled emergency medical professionals! Our mission of providing care to the world at a moment's notice is at the heart of everything we do.

We are caregivers, first and foremost and we will be there when you need us. With more than 38,000 employees, Global Medical Response teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services around the world.

We provide end-to-end medical transportation as well as fire services, integrated healthcare solutions and disaster response.

JOB SUMMARY

Under general direction, the CES Specialist oversees Clinical and Education Services activities for the local service area.

Represents GMR to local committees, medical and training institutions, and other related agencies. Responsible for the creation, implementation, and tracking of education programs.

Participates in Quality Assurance / Quality Improvement (QA / QI) data collection and analysis.

ESSENTIAL FUNCTIONS / DUTIES

• Assist in recruitment through involvement in area EMS classes and career days.
• Assist in the development of an orientation program and a system of continuing education.
• Actively participate in and / or develop a process for the evaluation and / or selection of equipment.
• Develop education process to include course objectives, examinations and manuals for use as lesson plans.
• Conduct orientation classes, certification classes to include ACLS / PALS / CPR / EMT Skills. Instructor certification to be obtained within 6 months of hire.
• Work with local physician advisory groups.
• Participate in clinical aspects of problem resolution.
• Oversee any clinical requirements related to contracts, agreements, etc.
• Track and review events in response to complaints and / or compliments relating to medical performance.
• Conduct clinical quality assurance investigations immediately upon receiving information regarding a possible protocol or standard of care violation.

In most cases, investigation should be completed within 72 hours of initial report. Document findings in writing. Provide timely briefings to the Regional Director and Medical Director on incidents and investigations, as appropriate.

Identify, develop, and implement quality improvement (QI) programs. In order to assure clinical excellence, programs should include, but are not limited to, proactive and retrospective elements of QI concerning clinical call reviews, chart reviews, and trend analysis for both individual and group clinical performance.

Such programs should drive the continuing education (CE) process and related coursed offered to field personnel.

Responsible for the Field Training Officers (FTO’s). This includes, but is not limited to, leading the selection process of FTO’s;

the monitoring and directing of the FTO program; assisting with development of FTO guidelines and procedures; and coordinating the Lead FTO’s.

• Represent GMR with local EMS education programs and assure integration with internship and preceptor needs.
• Serve as a clinical resource for field and management personnel.
• Assist in the creation / revision of medical policy.
• Oversee clinical aspects of field performance.
• Represent the Manager of Clinical and Education Services.
• Conduct clinical call reviews and investigations.
• Schedule continuing education programs pertinent to field education needs.
• Work with other CES Coordinators to assure standardization of CES programs throughout the service areas.
• Reviews completed patient care reports for accuracy.
• Design, implement, and review utilization management plans.
• Evaluate statistics regarding Medicare, Medicaid, and other billing for review of problem areas.
• Provide clinical support for documentation and billing personnel.
• Participate in appeals processes from a clinical perspective.
• Assist in planning and monitoring managed care utilization review.
• Adhere to all company policies and procedures.
• Adherence to and compliance with information systems security is everyone’s responsibility. It is the responsibility of every computer user to : Know and follow Information Systems security policies and procedures.

Attend Information Systems security training, when offered. Report information systems security problems.

Perform other duties as assigned

QUALIFICATIONS

Required :

• High School diploma or equivalent Skills :
• Effective oral, written, and interpersonal communication skills
• Basic Microsoft knowledge
• Basic Knowledge of Quality Improvement concepts and principles Credentials / Licenses :
• All Current Paramedic Certifications
• ACLS Instructor

Preferred :

• Minimum 3 years experience in the direct delivery of pre-hospital care as a paramedic.
• Minimum 1 year experience as a Paramedic Field Training Officer Education or preceptor

Qualifications

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing for individuals with a disability.

Our Benefits

MEDICAL - GMR offers four different plan options, allowing you to select the right option for you and your family. Our plans cover the full cost of preventive services and include in-network prescription drug coverage.

Our high-deductible plans allow you to open and contribute to a tax-advantaged Health Savings Account (HSA). We also offer Health Care and Dependent Care Flexible Spending Accounts (FSAs), allowing you to set aside tax-free dollars for certain expenses.

RETIREMENT - We offer a 401(k) retirement plan to eligible employees and a company match of 50% of your contributions, up to 8% of your compensation continued.

For certain employees who face 401(k) contribution limitations due to higher income levels, we also offer a deferred compensation plan and match.

We also offer financial counseling through our Employee Assistance Program and retirement plan vendor.

VISION - Our two vision plan options cover exams, lenses and frames, and contacts in lieu of eyewear.

TELEMEDICINE - GMR provides a telemedicine benefit through Teladoc for our employees and their dependents. Teladoc offers convenient phone and video care for many medical conditions for a low, fixed copay.

DENTAL - We offer two dental plans, including a plan that covers orthodontics.

SURVIVOR BENEFITS - GMR provides company paid Life and Accidental Death & Dismemberment (AD&D) Insurance. In addition, we offer an option to buy additional coverage for you, your spouse and your children at affordable rates.

INCOME PROTECTION - We offer company paid short-term and long-term disability insurance to protect a portion of your income in case of disability or extended illness.

VOLUNTARY BENEFIT OPTIONS - We offer a variety of other optional benefits including financial wellness services, legal coverage, identity theft protection and more.

The benefits listed apply to most core non-union positions. Union position benefits are dictated by their specific Collective Bargaining Agreement.