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Customer Service Supervisor

VirtualVocations
Delray Beach, Florida, United States
Full-time

A company is looking for a Supervisor, Customer Service to oversee and develop customer service staff in a remote setting.

Key ResponsibilitiesEstablish effective relationships with staff and monitor their performance to meet departmental standardsDevelop and maintain unit standards, processes, and procedures for efficient service deliveryCoordinate with other departments to resolve workflow issues and handle escalated customer inquiriesRequired QualificationsBachelor's degree in a related field or equivalent experienceMinimum of 2 years of leadership experience in a business-related environmentProficient with spreadsheet and word processing applicationsGeneral knowledge of call center technology and servicing channels is desiredAbility to analyze work processes and recommend improvements for efficiency

10 hours ago
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