OneTouch Direct is not your typical Call Center. Founded in 1998, we have since grown into one of the most preeminent providers of contact center solutions in the nation.
We work with Fortune 500 companies providing useful products and excellent service. We are a seamless extension of our clients while building an internal culture that stands out above the rest.
- Expert level current Transact SQL skills to support current Data Warehouse, ETLs etc. and other application DB. Experience with BI tools such as Power BI or others.
- Assist in design, architecture and delivery of critical highly scalable, efficient and reliable data infrastructure, platforms and processes hosted in AWS cloud
- Ability to quickly come up to speed to understand current enterprise data architecture, systems, and processes.
- At the direction of IT management collaborates with internal departments, teams, and external clients to understand business needs and executes on delivering data and platforms including self-service platforms.
- Exhibits urgency and speed to market mentality, delivering projects to successfully on time and within budget while maintaining open communication with stakeholders.
- Work closely with offshore resources
- Expectation is that this person is very technical and has a breadth of experience in various data initiatives.
- Drives IT solutions to ensure they meet the business needs balanced with a pragmatic and integrated approach to the design of technical solutions.
- Remains up to date on key technology, business, and industry trends.
- Performs other duties and responsibilities as assigned.
Requirements
- Experience with a breadth of databases, big data platforms, cloud based data platforms and data streaming technologies.
- Expert / Advanced level experience with modern ETL technologies, data streaming and queuing technologies.
- Experience or knowledge of data analytics and Machine Learning technologies.
- Contact center, agency or similar fast paced dynamic environment experience is preferred.
- Experience with various security and compliance standards such as PCI, SOC, NIST, HIPAA, HITRUST
- Experience in enterprise implementation, leadership experience, strategic planning, strong business acumen.
Benefits
- Benefits : Health Care Plan (Medical, Dental & Vision)
- Growth : Opportunity for professional advancement as we grow!
- Culture : Diverse & Inclusive welcoming culture with Employee Resource Groups
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