Responsibilities
- This role will support our new Atlanta, Georgia office.
- Perform Help Desk functions including troubleshooting of workstation issues and configuration of new workstations.
- Provide user assistance / training on standard PC hardware and software applications.
- Backup and assist other members of the IT Group.
- Serve as a liaison between the IT group and the user community.
- Development and maintain standard IT practices as they relate to end user computing
- Administer and develop end user training programs.
- Research, track and inventory computer hardware and software.
Application Requirements
- Minimum 3 years Help Desk experience
- Bachelor's degree or equivalent work experience
- Must be a U.S. Citizen
- Willingness to travel between U.S. Swisslog / KUKA offices as needed for support and training
- Excellent interpersonal, phone and customer support skills
- Exceptional knowledge of computer hardware and desktop operating systems including Windows 10 and 11.
- Worked with desktop imaging solutions and software distribution tools such as SCCM, PDQ, etc.
- Knowledge of desktop virtualization and application virtualization.
- Knowledge of desktop security applications, computing forensics concepts and practical application thereof.
- Experience with the installation and management of network printers.
- Exceptional knowledge of a wide range of desktop applications and security solutions, including Microsoft Office, Project, Visio, AutoDesk, Adobe, License Managers, Development Tools, Office 365, SharePoint, etc.
- Working knowledge of a wide range of diagnostic utilities including those offered by Microsoft, Dell, Lenovo, etc.
- Must have proper working knowledge of networking, server virtualization, backups, telecom equipment.
- Flexible working hours as required.
- Lifting and transporting of moderately heavy objects, such as computers and peripherals.
Short Facts
- Atlanta, Georgia, United States of America
- Swisslog
- Permanent Position
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