Key responsibilities and accountabilities :
1. Investigate factory quality problems, customer and consumer complaints using a broad range of skills and techniques such as
- Can performance testing
- Seam evaluations
- Coating performance tests
- Microscopy and metallography
- Plant trials
- Bev / Food processing simulation
- Provide reports with clear conclusions and recommendations
2. Manage and record work requests using appropriate IT systems
- Prioritise work to ensure business needs are met and time is used effectively
- Work within the Technical Support Team to ensure all requests are dealt with and resources are allocated efficiently
- Liaise with other teams, departments and / or external resources to ensure the root cause of a problem can be established
- Maintain proactive communication with stakeholders
- Regularly review work for value added opportunities and update value added report
- Monthly reports
3. Contribute to the wider activities of Materials and Crown Technology
- Proactive approach to environment, health and safety and energy saving initiatives
- Involvement in development and innovation teams as required
- Full participation in workshops
ESSENTIAL REQUIREMENTS
Professional and academic qualifications :
- Degree in science or engineering subject
- Several years relevant experience in a similar technical support role
Previous experience
Demonstrated ability to work in a laboratory or manufacturing environment
Skills and competencies
- Excellent written communication skills
- Excellent interpersonal / verbal communication skills
- Able to manage and plan multiple work requests
Personal attributes
- Customer focussed problem solver
- Self-starter and able to work with minimal supervision, but also effective as a member of a team
- Diligent and attention to detail
- Able to learn and apply new techniques quickly and effectively
- Enjoys a balance of practical work, job management and reporting
Languages
English
PREFERRED REQUIREMENTS
- Continuous improvement (eg 6?) trained
- Experience of metal packaging technology (beverage cans or metal vacuum closures)
- Beverage and or Food filling and processing
- Statistical knowledge
- Trained in one or more relevant investigation techniques
- Strategic thinker able to translate problems into improvement opportunities
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