Assistant Slot Shift Manager

Job Description : Position Summary :

Position Summary :

Under the direct supervision of the Slot Shift Manager, this position is responsible for the day-to-day slot operations on an assigned shift.

Must be able to demonstrate leadership by example on a daily basis and actively promote enterprise events to our guests.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Essential Duties & Responsibilities :

• Ensures compliance with all State and Tohono O’odham Gaming Enterprise policies and procedures, including Internal Controls (ICs).
• Ensures tidiness and cleanliness of responsible areas, ensuring all chairs are pushed in.
• Ensures that team members work with security personnel and other casino staff as necessary.
• Ensures compliance with guest service policies.
• Ensures all evaluations for assigned team members are completed on time.
• Promotes positive guest relations, greets guests and creates a friendly atmosphere.
• Observes and recognizes irregularities, violations, or other discrepancies in casino personnel or guests and institutes appropriate action.
• Applies fair and consistent supervision and disciplinary practices.
• Investigates and resolves guest complaints.
• Responsible for the planning, creating and administering work schedules and assignments.
• Assists in the coordination and preparation of special slot machine functions.
• Issues appropriate disciplinary action according to TOGE departmental policies.
• Monitors the performance of direct reports, ensuring adherence to all casino policies and procedures.
• Understands the various types of slot and video machines cheating methods and is able to recognize any potential attempts while monitoring assigned section.
• Prepares shift reports.
• Attends mandatory meetings as scheduled.
• Supervises and manages personnel, which includes work allocation, training and problem resolution.
• Motivates team members to achieve peak productivity and performance.
• Authorizes jackpots according to approved policies and completes required forms if necessary.
• Supervises and assists area as needed.
• Responsible for the accuracy and timeliness of all required departmental, TOGE, TOGO, and / or ADOG reports.
• Assists with the planning and budget preparation for the department.
• Handles guest issues and complaints in a positive win, win fashion using all the resources available and using sound business practices in accordance with policies and procedures.
• Performs other duties as assigned.

Job Requirements :

Minimum Qualifications :

Education and Experience :

High school diploma or GED required. Two (2) years of Slot experience required plus one (1) year of general leadership experience;

or four (4) years of leadership experience at a supervisory level or above. Must be 18 years of age or older. No felony, theft or stealing convictions.

Must be able to pass a pre-employment drug / alcohol screen, background investigation, obtain and maintain a gaming license and to include the following :

Knowledge, Abilities, Skills, and Certifications :

• Must have knowledge of mechanical functions and play aspects of slot machines, procedures and casino floor operations.
• Must be able to use the slot machine management system for statistical game performance reporting, player tracking, and other system-generated reports on a daily basis.
• Must be able to analyze reports.
• Must have skills in professional management techniques; including human skills, technical skills and conceptual skills.
• Must be able to effectively communicate with all levels both internally and externally.
• Must be able to interact effectively with Tribal, State and National Regulatory Officials.
• Must be able to delegate duties appropriately.
• Must be able to establish, administer and maintain staff training programs and records.
• Must be able to efficiently schedule, and utilize work force needs.
• Must be able to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
• Must be able to write routing reports and correspondence.
• Must be able to speak effectively before groups of guests or team members of the organization.
• Must be able to calculate figures and amounts such as discounts, interest, and percentages.
• Must be able to apply common sense understanding to carry out directions in written, oral or diagram form.
• Must have skills in operating business computers and office machines, including in a Windows environment, specifically Outlook, Word, Excel, Access, and presentation software (such as PowerPoint), also an understanding of casino management systems.
• Must be able to communicate effectively in the English language, both verbally and in writing with staff and the general public.
• Must be able to demonstrate outstanding guest service at all times.
30+ days ago