GIFT SHOP ATTENDANT & CASHIER

Gift Shop Attendant & Cashier

The Anaheim HotelAnaheim, CA

Posted January 25, 2022

Gift Shop Attendant & Cashier

As a Harbor Marketplace Attendant & Cashier working at The Anaheim Hotel, you will be responsible for exceeding guests expectations.

You will provide our guests with friendly, prompt and attentive service that is tailored to the customers preference and the hotel service standard.

The Harbor Marketplace Attendant & Cashier partners with all team members from the front of house to the back of house to create a hospitable and cohesive environment for customers and associates alike.

The Harbor Marketplace Attendant & Cashier is a hands-on customer facing and back of house role. You create exceptional customer experiences and build enduring relationships both internally and externally.

Your role is vital, as you are typically the first person to interact with all guests. You are responsible for driving retail sales, possessing brand knowledge of all retail products and menu items, efficiently and effectively check out guests and handle all guests needs.

Additionally, you will clean tables and surface areas between guests, re-fill food supplies : coffee, station, napkin dispenser, etc.

You will also assist with unpacking, steaming, prepping and processing all retail items. You must possess brand knowledge of all retail products and menu items, efficiently and effectively check out guests and handle all guests needs.

You will enthusiastically and equally assist with all retail shop and front of house caf needs

WORK REQUIREMENTS

Attendant & Cashier Responsibilities

Reports to work as indicated on the work schedule and in the correct uniform. Practices positive personal hygiene and cleanliness habits during all work shifts.

Correctly completes all opening, closing and additional duties of the attendant / cashier in a timely manner.

Assists the Manager on Duty in adhering to all guests needs.

Must be enthusiastic and possess extensive product knowledge of all retail and menu items.

Assist with new employee training by positively reinforcing successful performance by offering assistance as needed.

Support other areas of the shop and cafe as requested : assisting customers, answering telephones, stock work, cleanup and documentation

Answers the telephone in a timely, pleasant and courteous manner.

Immediately recognizes and greets arriving retail and caf guests.

Practices teamwork by assisting fellow employees to enhance our guests dining and shopping experience.

Communicates to the Manager on Duty all situations where a guest may express concern or dissatisfaction with any aspect of the dining experience.

Welcomes all guests and acknowledges all departing guests while inviting them to return.

Completes all opening, mid-shift, and closing duties in a timely manner.

OTHER RESPONSIBILITIES

Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.

Responsible for cleaning all areas surrounding the Outlet entrance, including windows, doors, floors, etc. at any given time in accordance to The Anaheim Hotel standards and CDC guidelines.

Adheres to visual merchandising standards, assist with window displays, unpacks and preps all shop items for sale

Additional Job Requirements

Must be able to walk and stand for long periods of time in full uniform.

Able to work nights, weekends and holidays.

Must possess a high level of high-quality standards & organization

Complete knowledge and understanding of the service industry, policies and procedures to include sanitation.

Proficiency working with various computer programs including but not limited to Micros and Microsoft Office Suite.

Must have a valid drivers license.

Food Handlers Certificate required by the County.

EDUCATION REQUIREMENTS

High School Diploma or equivalent

Must have experience in high traffic guest service establishments.

Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service oriented manner.

Must be effective at listening to, understanding, and clarifying concerns raised by guests.

Must be able to multitask.

Must be able to maintain confidentiality of information when serving high profile.

Excellent people skills with a friendly attitude.

Responsible and trustworthy.

PHYSICAL REQUIREMENTS

While performing the duties of this job it will require to :

Must be able to tolerate temperature changes from hot to cold and cold to hot.

Must be able to tolerate noise and vibration and a variety of physical conditions such as proximity to moving mechanical parts, electrical currents, etc.

Sit, stand, walk, stoop, kneel, crouch, or crawl occasionally.

Frequently use hands for keyboard and arms to reach.

Must be able to exert physical effort in transporting 40 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.

VOLUNTARY COMMITMENT

I have read, understood, and voluntarily commit myself to the general guidelines contained in this document. I also understand that this is only a basic description of my job and that it does not, nor is it intended to, outline all of the specifics of the responsibilities which I may be expected to perform.

The Anaheim Hotel

306 Room Hotel

OUR HOTEL

The Anaheim Hotel is a three-diamond hotel located across the street from the exciting Disneyland Resort and near the Anaheim Convention Center.

On nine acres of landscaped gardens, The Anaheim Hotel offers 306 rooms, an Olympic-sized pool and Jacuzzi, 6,800 square feet of flexible meeting space with banquet capabilities, on-site restaurant The Pizza Press, and lobby bar.

The Anaheim Hotel is dedicated to providing superior service in a welcoming environment with a variety of amenities for your convenience and enjoyment.

Its more than just location; it's a great value.

The hotel is rooted in its mid-century modern heritage with modern sensibilities. Stay in spacious rooms designed for both comfort and convenience, with crisp white bedding.

All of our inviting rooms overlook the grounds, many of which have a patio or balcony. Our two story buildings are located on an expansive nine acres of landscaped gardens and walkways.

Enjoy ample and easy parking all around the hotel. Soak up the Southern California sun and relax by our Olympic size outdoor heated pool and spa.

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