Medical Receptionist

Job Description

Job Description

Hawai’i Health & Harm Reduction Center (HHHRC) provides harm reduction-focused services to marginalized populations in Hawai’i, including people living with and / or affected by HIV, hepatitis, substance use, homelessness, and the transgender, LGBQ, and the Native Hawaiian communities.

HHHRC bridges gaps and helps individuals access essential resources such as housing, health care, entitlements, and treatment.

We foster health, wellness, and systemic change in Hawai’i and the Pacific through outreach, care services, advocacy, training, prevention, education, and capacity building.

SUMMARY OF POSITION

The Medical Receptionist is responsible for staffing the reception desk during medical clinic business hours. This position will perform clinic front desk duties including, but not limited to, answering incoming telephone calls, greeting visitors, obtaining and / or verifying patient information, patient check-in / out, and scheduling patient appointments.

This is a permanent, full-time, non-exempt, salaried position with HHHRC located in Honolulu, Hawaiʻi. Expected hours of work are generally between 8 : 00am and 4 : 30pm, Monday through Friday, with some evening and weekend attendance for required events.

Salary is commensurate with experience.

REPORTING RELATIONSHIP :

Reports to : Clinic Office Manager

Supervises : N / A

ESSENTIAL DUTIES & RESPONSIBILITIES :

• Greet visitors and direct them to an appropriate staff person for assistance.
• Answer all telephone calls that come to the front desk and provide information or assistance either directly or by transferring the call to an appropriate staff person.
• Forward voice messages to appropriate recipients in office.
• Document phone calls in call-log.
• Receive mail and deliveries and distribute accordingly.
• Record and monitor the whereabouts and availability of other staff members.
• Ensure that the reception desk, client waiting room, lobby, and kitchen are maintained in a clean, neat, and comfortable manner and offer water or coffee in waiting room to visitors or clients.
• Record and maintain visitor related data or statistics.
• Perform clinic front desk duties, including but not limited to, answering incoming telephone calls, obtaining and / or verifying patient information, patient check-in / out, and coordinating accurate patient appointments.
• Maintain accurate and strict confidentiality of patient information in electronic and / or manual systems as established by the appropriate protocols, regulations, and policies.
• Monitor the waiting and reception areas to ensure that visitors to the office are comporting themselves appropriately and in a manner that is consistent with office policies relating to health, safety, and courtesy.
• Deliver compassionate support, attention, and assistance to patients and families.
• Perform additional duties as needed and assigned. Duties are subject to change.

GENERAL RESPONSIBILITIES :

• Contribute to a safe, creative, enthusiastic, and cooperative working environment for all.
• Work as a team with other staff and support team members.
• Maintain appropriate professional and ethical standards while serving as a representative of HHHRC.
• Observe and comply with rules and regulations such as HHHRC Code of Conduct, Drug-Free Workplace and other administrative policies of HHHRC.
• Abide by all policies and procedures of the HHHRC Health & Safety Program and the Quality Management Program.
• Comply with HHHRC confidentiality policy, HIPAA requirements, cultural competencies, and rights to persons served, as well as CARF standards.
• Demonstrate steadfast understanding of, and commitment to, the Mission, Vision, and Values of HHHRC.

WORKING CONDITIONS / PHYSICAL DEMANDS :

• Office / clinical environment : indoors, air conditioned.
• Long hours sitting using office equipment and computers, which can cause muscle strain.
• May be exposed to communicable disease, body fluids, sharps, and chemicals. All appropriate CDC & DOH recommended Personal Protective Equipment (PPE) will be provided, if needed.
• May be required to deal with hostile / challenging patients.
• Regular use of computer keyboards, telephone, and operating office equipment.
• Essential physical activities : standing, sitting, walking, finger dexterity, eye-hand coordination, seeing, hearing, speaking, reaching above, at, and below shoulder, and frequent gripping of an object.
• Occasional physical activities : stooping, bending, squatting, twisting body, and lifting.
• Moderate physical activity. Standing and / or walking for more than four (4) hours per day.
• Occasional lifting and carrying of supplies and equipment (up to 25 pounds).

REQUIRED QUALIFICATIONS :

Knowledge / Skills / Abilities :

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Access, SharePoint, etc.) with advanced computer and data entry skills.
• Intermediate to advanced knowledge of EMR.
• Knowledge of patient care charts and patient histories.
• Knowledge of patient evaluation and triage procedures.
• Knowledge of safety, environmental, and / or infection control methods.
• Ability to maintain calendars and schedule appointments.
• Ability to maintain quality, safety, and / or infection control standards.
• Familiarity with electronic medical health care record systems.
• Strong organizational skills and ability to work within a fast-paced setting.
• Excellent interpersonal, written, and verbal communication skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.
• Good listening skills, flexible, and able to handle complex situations / clients.
• Non-judgmental attitude and the ability to respect the knowledge, actions, and feelings of others.
• Capability to work well and thrive professionally in an atmosphere of significant diversity, working with marginalized populations.

Education / Experience :

High School Diploma / GED, or equivalent work experience.

PREFERRED QUALIFICATIONS :

Experience working as a receptionist in a medical setting.

REQUIRED WORK CARDS / CERTIFICATIONS :

• COVID-19 Vaccination (recommended)
• TB Clearance
• Hep B Clearance and / or Vaccination
• Must pass Center for Medicare / Medicaid Services eligibility screening.

Hawaiʻi Health & Harm Reduction Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.