Job Title : Dispatcher
Location : Denver, CO 80239
Duration : 3+ Months with potential to extend or hire
Position Type : Hourly contract Position (W2 only)
Note :
- SCHEDULE / REMOTE FLEXIBILITY : In office full time
- WORK HOURS : - 7am-4pm (1 hour lunch) or 730a-4pm (30-minute lunch)
- HOURS PER WEEK : - 40 hours
- INTERVIEW PROCESS : - In office / in person interview
- PREFERRED INTERVIEW TIMES : 9am-2pm (Tuesday through Thursday) : Flexible based on our availability
- PURPOSE / MISSION OF TEAM : Full time replacement headcount. We are going through a new system conversion and if we meet the right person, we will extend a full-time offer
Position Summary :
Schedule and dispatch service technicians from customer calls and service contracts to specific locations for routine maintenance and emergency repairs.
Principal Responsibilities :
- Ability to prioritize calls and leverage appropriate workforce.
- Schedule or dispatch service technicians to appropriate locations, according to customer requests, specifications, or
- needs. Verify receipt of call by technician.
- Respond to customer difficulties with billing and service.
- Communicate work orders, messages, or information to or from supervisors, or technicians.
- Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment.
- Assign a technician working in the area and work order or purchase order number.
- Upon work completion close ticket and contact customer for feedback about the task performed & the quality of the work.
- Respond and review calls taken by call center.
- Obtain COD information and notify credit to send an application for credit approval to new customers
- Additional responsibilities as assigned.
Education Requirement :
Required : Hs; Preferred : Associates
Minimum Years of Experience Necessary : 0-5 years
Additional Information :
- Ability to successfully manage multiple, competing priorities / task in a fast-paced work environment.
- Strong communication skills, verbal and written, required.
- Intermediate to advanced proficiency in Microsoft Office Suite.
- Strong organizational, time management skills, and high attention to detail
- Flexibility to work outside normal working hours, as required.
- Working knowledge of basic refrigeration and / or knowledge of commercial refrigeration and HVAC is preferred.
- High level of professionalism and diplomacy
- Strong customer focus skills
- Excellent telephone and communication skills. Ability to handle high volume of telephone calls.
- Demonstrated ability to making decisions, learn quickly, thinking rationally and exercising good judgment. Work effectively in diverse team environment.
20 days ago