Primary Functions
- Greets and welcomes guests with a smile and enthusiasm.
- Answers the telephone and takes orders in a professional and courteous manner.
- Offers recommendations and additional options for orders
- Shops the market to fill specific phone orders
- Interacts with kitchen staff to ensure food orders are ready for pick up / delivery
- Assists to package order for pick up or distribution
- Completes transactions and processes payment
- Follow safety and health regulations at all times which includes proper use of equipment, wearing gloves, hats, proper refrigeration and temperature, and sanitation
- Resolves customer complaints with diplomacy
- Makes sure the workspace is clean and sanitized
- Perform all operations in accordance with facility SOPs
- Performs additional responsibilities as requested by management.
Required Skills :
- Phone etiquette and exceptional customer service skills
- The ability to work as a team in a fast-paced environment
- Communicate in English both written and verbal skills
- Basic math and computer skills
- Ability to follow direction, attention to detail
- Ability to work calmly and effectively under pressure.
- Must have problem solving abilities, be self-motivated, and organized.
- Commitment to quality service, and hospitality
- Previous experience in Food / Beverage, preferred
- Knowledge of point-of-sale (POS) systems a plus
- Availability to work weekends, holidays
- Ability to multitask
Physical Activities and Requirements of Working Conditions
- Ability to stand for long periods of time
- Ability to lift up to 50 pounds
These physical demands represent the physical requirements necessary for an associate to successfully perform the essential functions of the position.
Reasonable accommodation can be made to enable individuals with disabilities to perform the described essential functions of the position.
Our compensation package includes Paid Holidays, Paid Time Off, Medical, Dental, Vision, Life, 401(k) with match, Tuition Reimbursement and Dining and Travel Discounts!
DeRomo’s Gourmet Market and Restaurant is managed by Columbus Hospitality Management, a company committed to providing quality service and memorable guest experiences in a positive and welcoming work environment.
We are focused on supporting the needs of our team through our commitment to the family / work life balance and by providing development opportunities.
We are proud to be a Drug Free Workplace / EOE.
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