Senior Manager of Product Education

VirtualVocations
Jackson Heights, New York, United States
Full-time

A company is looking for a Senior Manager, Product Education to develop and implement a vision for product learning.Key ResponsibilitiesConduct customer research to understand user needs and knowledge gapsDevelop strategies and manage resources for product education initiativesOversee the Technical Writing team to enhance product documentation and create educational contentRequired Qualifications4+ years of experience in customer education, instructional design, or technical writing in a SaaS or technology company1+ years of experience in a people management roleExperience in developing long-term strategies, including resource planning and goal settingExperience in setting up measurement strategies for training content effectivenessFamiliarity with the needs and practices of marketers and / or growth teams is a plus

4 days ago
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