Treasure Coast Center for Surgery : is seeking a motivated Patient Service Representative, FT to join our team. Treasure Coast Center for Surgery is a fast paced ASC environment committed to producing the highest quality work and experience for patients and their families.
Job Summary :
As a Patient Service Representative, you will be responsible for the following :
- Greeting and checking in patients, managing phones calls & voicemails while attending to patient needs and documenting patient interactions accurately into various software programs.
- Prioritizes and organizes work accordingly.
- Assist in scheduling procedures, insurance benefit & prior authorization verification, and other scheduling needs.
- Ability to use payer web tools and interacting with payer staff.
- Prepares patients estimate of procedures and calls / advises patients of financial liability and prepayment requirements while advising supplemental payment options.
- Confirm, enter, and / or update all required demographic data on patient and / or guarantor in software.
- Obtaining copies of insurance card & ID, ensuring all patient signatures are listed on all required registration documents and scanned into patient accounting system.
- Collect patient payments while accurately tracking utilizing money logs and noting patient account of transaction.
- Monitor, collect payment, and provide medical records for third party requesters.
- Printing, building, & scanning of all patient charts.
- Oversee and resolve all missing documents for billing.
- Maintains clean & orderly space at front desk and the waiting room.
- Other duties as assigned by leadership.
No Weekends / No Major Holidays / No Call Required
Required Skills :
Education and / or Experience :
- High School Diploma / GED
- Two years of medical insurance verification, checking-in patients, and the ability to multi-task is required
LI-SC1
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